Anuj, check the permissions on the fields. If you are sending a notification to a user, they have to have permissions to the fields you are sending them or the fields won't show up in the email.
Thanks, Gary Opela, Jr Sr. Remedy Developer RSP Certified Leader Communications, Inc. 405 736 3211 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Anuj DUA Sent: Monday, March 24, 2008 12:01 AM To: [email protected] Subject: Filter : Notify Action Hi All, We have observed that when we change the value of "User Name" field in notify action of a filter then, some of the selected fields does not appear in the mail. For example: - One field "Support People in CC" is visible in the mail when the value of user name is "$Groups Notification Address$" (address of the group to whom the ticket is assigned.) - And value of user name is changed to "$zTmpReqNotAddress$"(address of the requester), then "Support People in CC" is not visible in the mail. We have checked that the Support People in CC is correctly mapped in the html template for the mail and the value of "Support People in CC" is appearing in the subject of the mail. Is there any relation between "User Name" field and the "selected fields"? With Regards, Anuj Dua ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
