If they don't appear in the email this is a permissions issue. Ty
On 3/24/08, Anuj DUA <[EMAIL PROTECTED]> wrote: > Hi All, > > We have observed that when we change the value of "User Name" field in notify > action of a filter then, some of the selected fields does not appear in the > mail. > > For example: > > - One field "Support People in CC" is visible in the mail when the value of > user name is "$Groups Notification Address$" (address of the group to whom > the ticket is assigned.) > > - And value of user name is changed to "$zTmpReqNotAddress$"(address of the > requester), then "Support People in CC" is not visible in the mail. > > We have checked that the Support People in CC is correctly mapped in the html > template for the mail and the value of "Support People in CC" is appearing in > the subject of the mail. > > > Is there any relation between "User Name" field and the "selected fields"? > > With Regards, > Anuj Dua > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
