Could you let us know what the import command that you typed looks like? If its complaining about the command, maybe there must be something in there that is offending its syntax?
I've got feed like that from support ranging from have you read the manual to you should go for training when I was working on the RKM product.. Almost every other ticket I raised on RKM ended up being a software bug. So I'm hardly likely to consider spending $$$'s for training myself on something that is flaky in the first place! To add to that the documentation on that product is far from 100% accurate.. Even the screen shots on some places are inconsistent to what you actually see when you install the product (Version 7.1 patch 1 of RKM).. Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Rick Cook Sent: Thursday, March 27, 2008 5:34 PM To: [email protected] Subject: Re: arimportcmd error ** Thanks, Joe. It will take the long format as long as the string is in quotes - it worked for me yesterday. I'll keep that suggestion in my back pocket, though, in case nothing else works. Your response was much more helpful than the initial one from Support, which was basically some script monkey in India saying RTFM. Gee, I hadn't thought of that. If there was any troubleshooting data in the docs or the KB, I wouldn't have needed to make a ticket. sigh... Rick On Thu, Mar 27, 2008 at 2:12 PM, Joe D'Souza <[EMAIL PROTECTED]> wrote: ** Try putting a 8.3 format DOS path in the path instead of the regular windows path.. If all else as you say is correct, it may be not liking the long path format if you have it set like that.. Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Rick Cook Sent: Thursday, March 27, 2008 4:51 PM To: [email protected] Subject: arimportcmd error ** First, I can't believe that there are no Remedy KB entries for arimportcmd. None. Wow. We are attempting to use arimportcmd in an Active Link to import a small number of records into a form. We have a mapping file that works just fine in the Import Tool. When we attempt to run it from the Active Link or the command line, using the same user/pw and mapping file, we get an error that says that the Import command line is missing the schema option or has a wrong format. There isn't even an arimportcmd parameter for the schema, so I don't know what it's complaining about. Any ideas to help us out? We verified the paths, file names, etc., and all names match exactly, including case. Rick No virus found in this outgoing message. Checked by AVG. Version: 7.5.519 / Virus Database: 269.22.1/1346 - Release Date: 3/27/2008 10:03 AM _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
