I know it's been a few days, but I wanted to agree with you that Carrie in support was a great help. The issue I was having was related to Tomcat using an older version of the JVM.
There are still some other issues, but I think they are related to limitations in the application more than an incorrect setup. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Thursday, April 03, 2008 3:08 PM To: arslist@ARSLIST.ORG Subject: Re: RKM 7.2 - Anyone integrated it with ITSM? In my case it has taken at least one webex to perform various housekeeping and configuration tasks that the installer fails to do (and are largely undocumented) for each version and patch of RKM/KMR that has ever been released. There are really only two people who can help you - Darren at RKM and Carrie in support. I still have a couple of issues open on 7.2 right now. Still, 7.2 is the best release yet - my knowledge manager is overall very pleased with it. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: Thursday, April 03, 2008 2:58 PM To: arslist@ARSLIST.ORG Subject: Re: RKM 7.2 - Anyone integrated it with ITSM? I disagree with the easy to install part. I'm working on it now, and BMC Support is stumped. The files are there and the /rkm directory shows up in Tomcat, but it won't start, and doesn't give any errors explaining what is wrong. It is probably easy to install in certain conditions, but in my case it's presenting some major problems. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Consultant Al Sent: Thursday, April 03, 2008 10:02 AM To: arslist@ARSLIST.ORG Subject: Re: RKM 7.2 - Anyone integrated it with ITSM? Hi Jennifer/ all, Fully agree with you haven't seen a BMC product so easy to install..they have done a good job on that front. I have an issue with the Authentication method as Remedy, it just doesn't authenticate, also I would like to integrate it with a custom Application and if the authentication itself doesn't work I can't proceed :) It works fine when authentication is "none" or "integrated" but when I use authentication as Remedy it always pops up the login screen and it won't accept the credentials :( Any suggestions? Regards, Alty -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jennifer Meyer Sent: Wednesday, April 02, 2008 1:55 AM To: arslist@ARSLIST.ORG Subject: Re: RKM 7.2 - Anyone integrated it with ITSM? Alty, RKM 7.2 is very robust and surprisingly easy to install. It is fully ITSM integrated, and the integration process is exactly like the 6 and 7 versions. If you've ever installed RKM before, you'll have no problems. I had one issue with the war file because we have a lot of entries in our company menu, and it confused RKM to deal with so many operating companies. BMC got a new war file out to me in about a week's time, which fixed the issue completely. Jennifer Meyer Data Manager Mystikal Solutions ________________________________ From: Action Request System discussion list(ARSList) on behalf of Consultant Al Sent: Tue 01-Apr-08 12:37 To: arslist@ARSLIST.ORG Subject: RKM 7.2 - Anyone integrated it with ITSM? This is a multipart message in MIME format. ------=_NextPart_000_0028_01C89444.BDDE5250 Content-Type: text/plain; charset="us-ascii" Content-Transfer-Encoding: 7bit Hi all, Has anyone started using RKM 7.2 in a productive Envt? Also has it been integrated with Remedy ITSM and are they any known issues while integrating? Regards, Alty ________________________________________________________________________ ____ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ------=_NextPart_000_0028_01C89444.BDDE5250 Content-Type: text/html; charset="us-ascii" Content-Transfer-Encoding: quoted-printable ** <html xmlns:v=3D"urn:schemas-microsoft-com:vml" = xmlns:o=3D"urn:schemas-microsoft-com:office:office" = xmlns:w=3D"urn:schemas-microsoft-com:office:word" = xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml"; = xmlns=3D"http://www.w3.org/TR/REC-html40";> <head> <meta http-equiv=3DContent-Type content=3D"text/html; = charset=3Dus-ascii"> <meta name=3DGenerator content=3D"Microsoft Word 12 (filtered medium)"> <style> <!-- /* Font Definitions */ @font-face {font-family:Calibri; panose-1:2 15 5 2 2 2 4 3 2 4;} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal {margin:0in; margin-bottom:.0001pt; font-size:11.0pt; font-family:"Calibri","sans-serif";} a:link, span.MsoHyperlink {mso-style-priority:99; color:blue; text-decoration:underline;} a:visited, span.MsoHyperlinkFollowed {mso-style-priority:99; color:purple; text-decoration:underline;} span.EmailStyle17 {mso-style-type:personal-compose; font-family:"Calibri","sans-serif"; color:windowtext;} .MsoChpDefault {mso-style-type:export-only;} @page Section1 {size:8.5in 11.0in; margin:1.0in 1.0in 1.0in 1.0in;} div.Section1 {page:Section1;} --> </style> <!--[if gte mso 9]><xml> <o:shapedefaults v:ext=3D"edit" spidmax=3D"1026" /> </xml><![endif]--><!--[if gte mso 9]><xml> <o:shapelayout v:ext=3D"edit"> <o:idmap v:ext=3D"edit" data=3D"1" /> </o:shapelayout></xml><![endif]--> </head> <body lang=3DEN-US link=3Dblue vlink=3Dpurple> <div class=3DSection1> <p class=3DMsoNormal>Hi all,<o:p></o:p></p> <p class=3DMsoNormal><o:p> </o:p></p> <p class=3DMsoNormal>Has anyone started using RKM 7.2 in a productive = Envt? Also has it been integrated with Remedy ITSM and are they any known issues while integrating?<o:p></o:p></p> <p class=3DMsoNormal><o:p> </o:p></p> <p class=3DMsoNormal>Regards,<o:p></o:p></p> <p class=3DMsoNormal>Alty<o:p></o:p></p> <p class=3DMsoNormal><o:p> </o:p></p> <p class=3DMsoNormal><o:p> </o:p></p> </div> </body> </html> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ------=_NextPart_000_0028_01C89444.BDDE5250-- ________________________________________________________________________ ____ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . 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