I agree - I've had excellent support from her a couple of times. I never sweat much when dealing with an application issue any more, because I know the support people for them are tops.
Rick P.S. As to the yet-unknown person at BMC who deleted my support account...guess which of Santa's lists you will be on? On Tue, Apr 8, 2008 at 2:01 PM, Pierson, Shawn <[EMAIL PROTECTED]> wrote: > I know it's been a few days, but I wanted to agree with you that Carrie > in support was a great help. The issue I was having was related to > Tomcat using an older version of the JVM. > > There are still some other issues, but I think they are related to > limitations in the application more than an incorrect setup. > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of strauss > Sent: Thursday, April 03, 2008 3:08 PM > To: [email protected] > Subject: Re: RKM 7.2 - Anyone integrated it with ITSM? > > In my case it has taken at least one webex to perform various > housekeeping and configuration tasks that the installer fails to do (and > are largely undocumented) for each version and patch of RKM/KMR that has > ever been released. There are really only two people who can help you - > Darren at RKM and Carrie in support. I still have a couple of issues > open on 7.2 right now. Still, 7.2 is the best release yet - my > knowledge manager is overall very pleased with it. > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Center > http://itsm.unt.edu/ > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn > Sent: Thursday, April 03, 2008 2:58 PM > To: [email protected] > Subject: Re: RKM 7.2 - Anyone integrated it with ITSM? > > I disagree with the easy to install part. I'm working on it now, and > BMC Support is stumped. The files are there and the /rkm directory > shows up in Tomcat, but it won't start, and doesn't give any errors > explaining what is wrong. > > It is probably easy to install in certain conditions, but in my case > it's presenting some major problems. > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Consultant Al > Sent: Thursday, April 03, 2008 10:02 AM > To: [email protected] > Subject: Re: RKM 7.2 - Anyone integrated it with ITSM? > > Hi Jennifer/ all, > > Fully agree with you haven't seen a BMC product so easy to install..they > have done a good job on that front. > > > I have an issue with the Authentication method as Remedy, it just > doesn't > authenticate, also I would like to integrate it with a custom > Application > and if the authentication itself doesn't work I can't proceed :) > > It works fine when authentication is "none" or "integrated" but when I > use > authentication as Remedy it always pops up the login screen and it won't > accept the credentials :( > > Any suggestions? > > Regards, > > Alty > > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Jennifer Meyer > Sent: Wednesday, April 02, 2008 1:55 AM > To: [email protected] > Subject: Re: RKM 7.2 - Anyone integrated it with ITSM? > > Alty, > > RKM 7.2 is very robust and surprisingly easy to install. It is fully > ITSM > integrated, and the integration process is exactly like the 6 and 7 > versions. If you've ever installed RKM before, you'll have no problems. > > I had one issue with the war file because we have a lot of entries in > our > company menu, and it confused RKM to deal with so many operating > companies. > > BMC got a new war file out to me in about a week's time, which fixed the > issue completely. > > Jennifer Meyer > Data Manager > Mystikal Solutions > ________________________________ > > From: Action Request System discussion list(ARSList) on behalf of > Consultant > Al > Sent: Tue 01-Apr-08 12:37 > To: [email protected] > Subject: RKM 7.2 - Anyone integrated it with ITSM? > > > > This is a multipart message in MIME format. > > ------=_NextPart_000_0028_01C89444.BDDE5250 > Content-Type: text/plain; > charset="us-ascii" > Content-Transfer-Encoding: 7bit > > Hi all, > > > > Has anyone started using RKM 7.2 in a productive Envt? Also has it been > integrated with Remedy ITSM and are they any known issues while > integrating? > > > > Regards, > > Alty > > > > > > > ________________________________________________________________________ > ____ > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > ------=_NextPart_000_0028_01C89444.BDDE5250 > Content-Type: text/html; > charset="us-ascii" > Content-Transfer-Encoding: quoted-printable > > ** > <html xmlns:v=3D"urn:schemas-microsoft-com:vml" = > xmlns:o=3D"urn:schemas-microsoft-com:office:office" = > xmlns:w=3D"urn:schemas-microsoft-com:office:word" = > xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml"; = > xmlns=3D"http://www.w3.org/TR/REC-html40";> > > <head> > <meta http-equiv=3DContent-Type content=3D"text/html; = > charset=3Dus-ascii"> > <meta name=3DGenerator content=3D"Microsoft Word 12 (filtered medium)"> > <style> > <!-- > /* Font Definitions */ > @font-face > {font-family:Calibri; > panose-1:2 15 5 2 2 2 4 3 2 4;} > /* Style Definitions */ > p.MsoNormal, li.MsoNormal, div.MsoNormal > {margin:0in; > margin-bottom:.0001pt; > font-size:11.0pt; > font-family:"Calibri","sans-serif";} > a:link, span.MsoHyperlink > {mso-style-priority:99; > color:blue; > text-decoration:underline;} > a:visited, span.MsoHyperlinkFollowed > {mso-style-priority:99; > color:purple; > text-decoration:underline;} > span.EmailStyle17 > {mso-style-type:personal-compose; > font-family:"Calibri","sans-serif"; > color:windowtext;} > .MsoChpDefault > {mso-style-type:export-only;} > @page Section1 > {size:8.5in 11.0in; > margin:1.0in 1.0in 1.0in 1.0in;} > div.Section1 > {page:Section1;} > --> > </style> > <!--[if gte mso 9]><xml> > <o:shapedefaults v:ext=3D"edit" spidmax=3D"1026" /> > </xml><![endif]--><!--[if gte mso 9]><xml> > <o:shapelayout v:ext=3D"edit"> > <o:idmap v:ext=3D"edit" data=3D"1" /> > </o:shapelayout></xml><![endif]--> > </head> > > <body lang=3DEN-US link=3Dblue vlink=3Dpurple> > > <div class=3DSection1> > > <p class=3DMsoNormal>Hi all,<o:p></o:p></p> > > <p class=3DMsoNormal><o:p> </o:p></p> > > <p class=3DMsoNormal>Has anyone started using RKM 7.2 in a productive = > Envt? Also has > it been integrated with Remedy ITSM and are they any known issues while > integrating?<o:p></o:p></p> > > <p class=3DMsoNormal><o:p> </o:p></p> > > <p class=3DMsoNormal>Regards,<o:p></o:p></p> > > <p class=3DMsoNormal>Alty<o:p></o:p></p> > > <p class=3DMsoNormal><o:p> </o:p></p> > > <p class=3DMsoNormal><o:p> </o:p></p> > > </div> > > </body> > > </html> > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > > ------=_NextPart_000_0028_01C89444.BDDE5250-- > > > > ________________________________________________________________________ > ____ > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > Private and confidential as detailed here: > http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access > the link, please e-mail sender. > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > Private and confidential as detailed here: > http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the > link, please e-mail sender. > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
