Strange... Since you are modifying an existing record you should have the Entry ID (Request ID) of the record and can use that as a lookup.
Since you are working on an AL you have closed all occurrances of the form (so the User Tool will re-load it's cache) What Window Type are you Opening the form in (Modify or Display)? -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Wednesday, April 09, 2008 5:40 PM To: [email protected] Subject: Re: Open Ticket from AL The button fire an AL that has 4 actions. Actions 1 and 2 do set fields on the form, action 3 does a Run Process of PERFORM-ACTION-APPLY to save the request and action 4 is the open window. The window is in Modify mode at the time of the button press, but using the $1$ = '1' did not return any results. Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Wednesday, April 09, 2008 5:29 PM To: [email protected] Subject: Re: Open Ticket from AL-Resolved.... I think So you are doing this on a button press after submit? If it is on a Modify you can use $1$ = '1' Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Wednesday, April 09, 2008 5:22 PM To: [email protected] Subject: Re: Open Ticket from AL-Resolved.... I think OK, that didn't work as I expected. I thought it would open the LAST request modified. It appears to open all modified requests. Dang! I thought I had it (-: Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Wednesday, April 09, 2008 5:18 PM To: [email protected] Subject: Re: Open Ticket from AL-Resolved.... I think That's right. I figured out from reading the manual that I could use $OPERATION = SET since the AL is also modifying the ticket just before I want it to open the form in the new view. I am about to do some testing to see if it work ok. I am still open to suggestions if there's a better way, or if this method will not work. Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger Sent: Wednesday, April 09, 2008 5:09 PM To: [email protected] Subject: Re: Open Ticket from AL Where is the button? On the same form you are tying to Open? Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk: 813-348-2556 Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Wednesday, April 09, 2008 6:05 PM To: [email protected] Subject: Open Ticket from AL How can I have a window open in different view on a button press? I have created an AL that does an open window on the button press, but I am having problems with the qualification for the window to be opened. I want it to open the window and pull up the current transaction, but it will not be the last ID. I thought it might be the CURRENTWIND keyword, but I cant get it to work. Thanks, Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
