Andy, I really wish there was a way to tell what version of the ARS object(s) the User tool/Mid-Tier is using. ( Like even showing the "Last Modified Date" for the form would be helpful.) I suspect that the reason your first test "failed" is that the client did not in fact have the most recent version and was instead using a local cached copy of the object that was a previous version of the active link.
I hate to say it, but there are times that I really wish, for development purposes, that I could tell the ARS client (User Tool , or Mid-Tier) that it should always to get the objects a fresh and NOT use any local cache. When testing/developing caches are often a blind spot. HTH -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On Wed, Apr 9, 2008 at 6:48 PM, Mayfield, Andy L. <[EMAIL PROTECTED]> wrote: > OK, Maybe I jumped the gun. After testing with admin privileges and > having it work, I went back and tried again with the users ID and it > worked OK. Not sure what happened on my first test. I will continue to > test for a while, but it appears this may have it. > > For some reason I never see the forest for the trees. > > > Andy L. Mayfield > Sr. System Operation Specialist > Alabama Power Company > Office: 205-226-1805 > Cell: 205-288-9140 > SoLinc: 10*19140 <snip> > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W > Sent: Wednesday, April 09, 2008 5:29 PM > To: [email protected] > Subject: Re: Open Ticket from AL-Resolved.... I think > > So you are doing this on a button press after submit? > > If it is on a Modify you can use $1$ = '1' > > Fred <snip> > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. > Sent: Wednesday, April 09, 2008 6:05 PM > To: [email protected] > Subject: Open Ticket from AL > > How can I have a window open in different view on a button press? > > I have created an AL that does an open window on the button press, but I > am having problems with the qualification for the window to be opened. > > I want it to open the window and pull up the current transaction, but > it will not be the last ID. > > I thought it might be the CURRENTWIND keyword, but I cant get it to > work. > > Thanks, > > Andy L. Mayfield > Sr. System Operation Specialist > Alabama Power Company > Office: 205-226-1805 > Cell: 205-288-9140 > SoLinc: 10*19140 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
