Morning All! I've set up workflow to create new or modify existing records in Incident Management when a request is submitted via email thru the AR System Email Messages form; however I'm struggling with getting it to include any attachments.
I've searched thru arslist and BMC's KB for different phrases, but am not finding anything about it... I'm guessing I'm using wrong phrases or words, so if anyone could point me in the right direction I'd really appreciate it! Or if there are any whitepapers, etc about the process that's even better :). I have a pdf on the Email Engine however it's using a template but we want to do this freeform, so basically if an email is submitted into the AR System Email Messages form, AND it gets pushed into the Incident Management app, then I need any attachments that were sent in the email to be attached to the ticket we created or modified. Thanks so much for any assistance!!! :) Mary Dollus ARS 7.0.01 patch 005 SQL server 2005 IM App 7.0.01 patch 006 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
