Re: How to add the attachment included in an email message when creating a new Incident

Wed, 16 Apr 2008 12:11:02 -0700 

Hello Mary
  it should be a simple Push Fields/Set Fields action from one attachment pool 
to another, whether on the same form or a different form.
  If you have an attachment pool on your target form, then just do Push Fields 
from the Email Attachments form to your target  form
  any problems drop me a line and i will send you complete details
  thanks
  shafqat

Mary Dollus <[EMAIL PROTECTED]> wrote:
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           Hi all,,,
   
  Well I'm still stumped on how to push the attachment info from one form to 
another… I don’t see how I can map them from one form to another… I think I've 
looked everywhere but am running out of ideas.
   
  Has anyone actually pushed attachment info from one place to another?  There 
is an attachment field (work info fields) on the IncidentInterfaceCreate form, 
but even then it’s only one field that  I can map to,, and that’s the 
z2AF_Act_Attachment_1 field.  It seems there should be more to map over…
   
  There are 2 AR System Email forms that might work that I'm looking into now… 
the “Email Attachments” and “Email Attachment Join” forms…
   
  So I'm totally stumped… I know it’s gotta be that I'm just missing something 
basic and possibly trying to make it too complicated,,,  any crumbs you can 
toss my way would really help guide me in the right direction. J
   
  Hints on how to map the attachment fields across would be awesome…
   
  Thanks so much!!
   
  - Mary Dollus
   
      
---------------------------------
  
  From: Action Request System discussion list(ARSList) [mailto:[EMAIL 
PROTECTED] On Behalf Of Mary Dollus
Sent: Monday, April 14, 2008 10:27 AM
To: [email protected]
Subject: Re: How to add the attachment included in an email message when 
creating a new Incident

   
  Thanks J.T.
   
  I'm using the HPD:WorkLog now for the modify portion of the ticket… rather 
than allowing them to update any field, we set it so it would just add a 
WorkLog entry if the Subject of the email contains an Incident Number.  I'll 
look into if further for the attachments.
   
  Thanks again! 
  - Mary
   
      
---------------------------------
  
  From: Action Request System discussion list(ARSList) [mailto:[EMAIL 
PROTECTED] On Behalf Of J.T. Shyman
Sent: Monday, April 14, 2008 10:06 AM
To: [email protected]
Subject: Re: How to add the attachment included in an email message when 
creating a new Incident

   
  One way to do this, though it is a lot of work, is to create a new form that 
combines the data from the Email Messages form and the Email Attachments form 
and pushes the joined data, using a table loop, to HPD:Work Log. This way it 
creates a separate work log entry for each attachment.
   
  Take a look at how HPD:WorkLog relates to HPD:Help Desk and you should be 
able to figure out what fields to push. You can push attachments like any other 
field. The trick is matching an attachment to an email and looping through all 
of the possible attachments.
   
      --- J.T. Shyman
   


      
---------------------------------
  
  From: Action Request System discussion list(ARSList) [mailto:[EMAIL 
PROTECTED] On Behalf Of Mary Dollus
Sent: Monday, April 14, 2008 10:21 AM
To: [email protected]
Subject: How to add the attachment included in an email message when creating a 
new Incident

   
  Morning All!
   
  I've set up workflow to create new or modify existing records in Incident 
Management when a request is submitted via email thru the AR System Email 
Messages form; however I'm struggling with getting it to include any 
attachments.
   
  I’ve searched thru arslist and BMC’s KB for different phrases, but am not 
finding anything about it… I'm guessing I'm using wrong phrases or words, so if 
anyone could point me in the right direction I’d really appreciate it!  Or if 
there are any whitepapers, etc about the process that’s even better J. 
   
  I have a pdf on the Email Engine however it’s using a template but we want to 
do this freeform, so basically if an email is submitted into the AR System 
Email Messages form, AND it gets pushed into the Incident Management app, then 
I need any attachments that were sent in the email to be attached to the ticket 
we created or modified.
   
  Thanks so much for any assistance!!! J
   
  Mary Dollus
   
  ARS 7.0.01 patch 005
  SQL server 2005
  IM App 7.0.01 patch 006

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        Shafqat Ayaz

  "Break the Rules, Forgive Quickly, Kiss Slowly, Love Truly, Laugh 
Uncontrollably, And Never Regret anything that made you Smile.." 







       
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