Mary,
I sent you an email off list with some information that you may find helpful,
check your spam folder in case its in there.
>>> [EMAIL PROTECTED] 04/16/08 10:28 AM >>>
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{behavior:url(#default#VML);}.shape
{behavior:url(#default#VML);}st1\:*{behavior:url(#default#ieooui) }Hi all,,,
Well I'm still stumped on how to push the attachment info from one form to
another* I don't see how I can map them from one form to another* I think I've
looked everywhere but am running out of ideas. Has anyone actually pushed
attachment info from one place to another? There is an attachment field (work
info fields) on the IncidentInterfaceCreate form, but even then it's only one
field that I can map to,, and that's the z2AF_Act_Attachment_1 field. It
seems there should be more to map over* There are 2 AR System Email forms that
might work that I'm looking into now* the "Email Attachments" and "Email
Attachment Join" forms* So I'm totally stumped* I know it's gotta be that I'm
just missing something basic and possibly trying to make it too complicated,,,
any crumbs you can toss my way would really help guide me in the right
direction. J Hints on how to map the attachment fields across would be awesome*
Thanks so much!! - Mary Dollus
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Mary Dollus
Sent: Monday, April 14, 2008 10:27 AM
To: [email protected]
Subject: Re: How to add the attachment included in an email message when
creating a new Incident
Thanks J.T. I'm using the HPD:WorkLog now for the modify portion of the
ticket* rather than allowing them to update any field, we set it so it would
just add a WorkLog entry if the Subject of the email contains an Incident
Number. I'll look into if further for the attachments. Thanks again! - Mary
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of J.T. Shyman
Sent: Monday, April 14, 2008 10:06 AM
To: [email protected]
Subject: Re: How to add the attachment included in an email message when
creating a new Incident
One way to do this, though it is a lot of work, is to create a new form that
combines the data from the Email Messages form and the Email Attachments form
and pushes the joined data, using a table loop, to HPD:Work Log. This way it
creates a separate work log entry for each attachment. Take a look at how
HPD:WorkLog relates to HPD:Help Desk and you should be able to figure out what
fields to push. You can push attachments like any other field. The trick is
matching an attachment to an email and looping through all of the possible
attachments. --- J.T. Shyman
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Mary Dollus
Sent: Monday, April 14, 2008 10:21 AM
To: [email protected]
Subject: How to add the attachment included in an email message when creating a
new Incident
Morning All! I've set up workflow to create new or modify existing records in
Incident Management when a request is submitted via email thru the AR System
Email Messages form; however I'm struggling with getting it to include any
attachments. I've searched thru arslist and BMC's KB for different phrases, but
am not finding anything about it* I'm guessing I'm using wrong phrases or
words, so if anyone could point me in the right direction I'd really appreciate
it! Or if there are any whitepapers, etc about the process that's even better
J. I have a pdf on the Email Engine however it's using a template but we want
to do this freeform, so basically if an email is submitted into the AR System
Email Messages form, AND it gets pushed into the Incident Management app, then
I need any attachments that were sent in the email to be attached to the ticket
we created or modified. Thanks so much for any assistance!!! J Mary Dollus ARS
7.0.01 patch 005SQL server 2005IM App 7.0.01 patch 006
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