Many thanks for the info......
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Misi Mladoniczky
Sent: Thursday, April 17, 2008 6:16 PM
To: [email protected]
Subject: Re: Tracking Deleted Records
Hi!
You can do one of the following:
1. Turn on Audit for the form
2. Create a log-to-file-filter for the form and the operations you
select
3. Create your own custom audit form where you push records whenever an
operation of your choise occurs
A delete-operation was not originally a "normal" operation in Remedy.
That
is why the logging/tracking functionality for these operations are
lacking
in functionality.
Best Regards - Misi, RRR AB, http://www.rrr.se
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> Hi Listers,
>
>
>
> I have a grave concern regarding the way BMC Remedy v5.5 and even v7.1
> is tracking the deleted records.
>
>
>
> Problem:
>
>
>
> I had created a General Notification Group in Configuration Manager in
> Remedy ITSM5.5.Added four members
>
> To the group.To my horror I saw that there are only three members in
the
> group now, but I had no clue where to
>
> Look for if the record has been deleted by someone. I had not logged
on
> the Server.
>
>
>
> Is there any way other than logging where I can track the deleted
> records from Remedy.
>
>
>
> Regards,
>
> Sudhir Doki
>
> Remedy Consultant,
>
> Logica,Banglaore.
>
>
>
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