In addition to restoring the database, I would roll back the binaries that got backed up during the upgrade too.. This must be done after stopping all the AR related services..
Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Misi Mladoniczky Sent: Wednesday, April 23, 2008 6:20 AM To: [email protected] Subject: Re: 390600 : The database is not the expected version (may need to run upgrade program) (ARERR 36) Hi, The upgrade seems to have failed. The binaries are installed, but the databas upgrade failed. I would suggest that you run your upgrade again. I do not know how the upgrade works, but it may have failed somewhere in the middle. If that is the case, you should restore your old database before attempting a new upgrade. You should also check your installation logs to find out what part whent wrong. It is quite possible that you will experince the same problem again... Best Regards - Misi, RRR AB, http://rrr.se/sv/ > Hi All, > > Please help me on the following issue... > > I have installed remedy server 7.1 in a solaris 9 OS and it is having > it's own oracle 10gR2 database and client libraries. Now the server is > up and running. > > Previously in the same solaris OS, I had Remedy 6.3 server connected > the remote oracle 9i database. After the above new installation, I was > updated the tnsnames.ora file to connect the remote database and also > modified the ar.conf file which includes the oracle two_task variable. > I restarted the server and it throws the following error > **************************************************************************** ***************************** > Action Request System initializing. > Starting AR System Server > > (ARNOTE 0) > AR Monitor version 7.1.00 Build 200708221849 started. > > (ARNOTE 0) > AR Monitor started. > > (ARNOTE 0) > ARMonitor child process (pid:19262) started. > ./arserverd > server: locale=[[ C ]], > LANG=[[ C ]] NLS_LANG=[[ NULL ]] > > Action Request System(R) Server Version 7.1.00 Build 200708221849 > (c) Copyright 1991-2007 BMC Software, Inc. > > 390600 : The database is not the expected version (may need to run > upgrade program) (ARERR 36) > > 390600 : AR System server terminated -- fatal error encountered > (ARNOTE 21) > > (ARNOTE 0) > Unable to receive indication that server is up. > **************************************************************************** *************************************************** > My question is, Is it possible to connect the old datbase using new > remedy server using the above set up? Also let me know how to fix > this... > Note: my tablespace name , schema user name, password is same as > mentioned in ar.conf file. > > Please let me know if you have any questions. > > Thanks, > Meenakshinathan No virus found in this outgoing message. Checked by AVG. Version: 7.5.524 / Virus Database: 269.23.3/1391 - Release Date: 4/22/2008 8:15 AM _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
