I think you could do it that way, but a better (IMO) way would be to build a command line input from your application, and then put that into a small script of some kind. The API set is available to be used in that way, instructions are in the Remedy documentation, and it isn't that hard to do at a basic level. The Driver utility could also be used.
Rick On Wed, Apr 23, 2008 at 7:52 AM, Andy Hey <[EMAIL PROTECTED]> wrote: > List, > > This may be the wrong place and if so please feel free to point me in the > right direction. > > A company I work for has a vulnerability management tool which generates > an alert when certain vulnerabilities are found. They are winning several > large deals now which are demanding integration to their Remedy solution. > The vulnerability management app essentially needs to create a ticket in > Remedy when we would normally email the user. > > Can this be done as simply as emailing the Remedy instance and creating a > ticket that way or through a web service? It seems overkill to go the AIE > route. > > Any advice/comments greatly appreciated. > > Andy > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
