Thanks for the quick response as well.
Andy On 23 Apr 2008, at 16:15, Rick Cook wrote:
** I think you could do it that way, but a better (IMO) way would be to build a command line input from your application, and then put that into a small script of some kind. The API set is available to be used in that way, instructions are in the Remedy documentation, and it isn't that hard to do at a basic level. The Driver utility could also be used.RickOn Wed, Apr 23, 2008 at 7:52 AM, Andy Hey <[EMAIL PROTECTED]> wrote:List,This may be the wrong place and if so please feel free to point me in the right direction.A company I work for has a vulnerability management tool which generates an alert when certain vulnerabilities are found. They are winning several large deals now which are demanding integration to their Remedy solution. The vulnerability management app essentially needs to create a ticket in Remedy when we would normally email the user.Can this be done as simply as emailing the Remedy instance and creating a ticket that way or through a web service? It seems overkill to go the AIE route.Any advice/comments greatly appreciated. Andy _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___
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