Hi Susan, Thank you for your reply. To answer your questions:
Re:What version of Crystal are the reports created in? 9 Re: Did you recently upgrade from a lower version of ARS? Not quite a year ago we upgraded from 6.3 to 7.1 Re:What kind of a/l action are you using to initiate the reports, macro or open window? Open Window. Re: In tools/options/advanced do you have ODBC user Underscores checked? Yes Re: Is the ODBC driver configured for ARS? Yes. (Reports for other forms display OK.) Re: Have you cleared cache? We cleared the cache for the IT:Request form. There isn't any cache for the reports. Re: On the c drive in common files there is a business object folder that needs to be cleared (would have to check my notes, sorry for vagueness). We don't have a C:\Common Files folder, but please tell us more. This could be the problem. Thanks again, Dwayne ---- Original message ---- >Date: Wed, 30 Apr 2008 15:41:14 -0500 >From: Susan Palmer <[EMAIL PROTECTED]> >Subject: Re: Crystal Report error on particular form and particular PC >To: [email protected] > > ** > Hi Dwayne, > > What version of Crystal are the reports created in? > Did you recently upgrade from a lower version of > ARS? > What kind of a/l action are you using to initiate > the reports, macro or open window? > In tools/options/advanced do you have ODBC user > Underscores checked? > Is the ODBC driver configured for ARS? > Have you cleared cache? > On the c drive in common files there is a business > object folder that needs to be cleared (would have > to check my notes, sorry for vagueness). > > We have this and similar problem periodically. For > a while it was rampant. Personally I believe it is > ODBC related since the installation of some little > non-related tool we use can cause running CR to act > up like this. > > Sorry if this email is a little disjointed, I've > been writing it for hours, word by word, > interruption by interruption. > > Susan > > > On Wed, Apr 30, 2008 at 12:26 PM, Dwayne Martin > <[EMAIL PROTECTED]> wrote: > > Dear List, > > We have a form (IT:Request) with two buttons, each > of which calls an Active Link, which launches a > Crystal Report stored in the Report form. > > On one of our PCs, if someone, it doesn't matter > who, clicks one of these buttons they get: > > "An unknown error occurred while generating the > Crystal Report. 0x80047r41 – Unknown Database > Connection Error [ARERR 1904]" > > If they click a similar button on another form the > report displays OK. If they go to another > computer even the IT:Request reports display OK. > > The WUT configuration and version are the same as > on other computers. I couldn't find anything in > Support KB about ARERR 1904. The user can display > the reports from Mid-Tier launched from her > computer. > > Any idea what might be going on? > > (ARS and WUT 7.1, RH Linux server, Oracle 10.2 db) > Dwayne Martin > James Madison University > > __Platinum Sponsor: www.rmsportal.com ARSlist: > "Where the Answers Are" html___
