CMDB 2.1 is not supported on AR 7.0.1. You need to upgrade to AR 7.1 http://www.bmc.com/support/bmcremedycomp/CMDB_2_1_Compatibility_Matrix_v5.pdf
--------------------- Kelly Deaver [EMAIL PROTECTED] > -------- Original Message -------- > Subject: CI Viewer problem > From: Kurniadi <[EMAIL PROTECTED]> > Date: Wed, May 07, 2008 4:07 am > To: arslist@ARSLIST.ORG > > Fellow ARSListers, I have a problem with CI Viewer.. the Environment > is : CMDB 2.1.00, ARS 7.01.00 patch 001 running on SunOS 5.10 > > I try creating custom Filter for CI Viewer like the default filter > "All", but using Relationship direction of Downstream and Upstream. > > The default filter of CI Viewer are working perfectly but when > changing to the new filter , I get an error message "ARERR [3600] > Internal error." > > Below is the Active Link log when selecting the filter, is there any > hint how to debug this problem? > > Thank you.. > > ------------------------- > <WFLG> /* Wed May 07 2008 14:09:25 */ > <WFLG> Workflow Trace Log -- ON > <WFLG> BMC Remedy User Version 7.1.00 > <ACTL> /* Wed May 07 2008 14:09:34 */ > <ACTL> --1-- Start active link processing -- Operation - On Menu Choice > <ACTL> For Schema - CMDB:CIViewer > <ACTL> Linked to field - Filter (431400003) > <ACTL> On screen type - QUERY > <ACTL> Checking CMDB:CIViewer-OnFilterChange (0) > <ACTL> -> Passed qualification -- perform if actions > <ACTL> 0: Run Process > <ACTL> PERFORM-ACTION-SEND-EVENT F431670000 > CIRV_SET_FILTER "$431400003$" > <ACTL> 1: Run Process > <ACTL> PERFORM-ACTION-SEND-EVENT F431670000 CIRV_REFRESH > <ACTL> 2: Set Fields > > <ACTL> Number of Levels (431510001) = 2 > <ACTL> Number of Levels (431500005) = 2 > <ACTL> Relationship Direction (431500000) = 0 > <ACTL> Status Types (431400007) = "" > <ACTL> Relationship Classes (431400006) = BMC_BaseRelationship > <ACTL> Namespace (431400004) = BMC.CORE > <ACTL> CI Classes (400106400) = "" > <ACTL> /* Wed May 07 2008 14:09:34 */ > <ACTL> --1-- Stop active link processing - On Menu Choice > > -- > Kur Niadi > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
