Thanks for your response Kelly, It is ARS 7.01.00 patch 001 , which is equal to 7.1.00 Patch 001.
>From the CMDB Console it shows ARS version used is 7.01.00, but on AIE it shows 7.1.00 I think BMC should use consistent format for version naming, to prevent user confusion :) I have upgraded the CMDB to CMDB 2.1 patch 2, but still get the same error on the CI Viewer. :( FYI, for exploring CMDB I try CMDB Analyzer from BlueLineG (www.bluelineg.com). It's much more advanced and faster than CI Viewer. Thanks, Kur Niadi On Wed, May 7, 2008 at 6:38 PM, Kelly Deaver <[EMAIL PROTECTED]> wrote: > CMDB 2.1 is not supported on AR 7.0.1. You need to upgrade to AR 7.1 > http://www.bmc.com/support/bmcremedycomp/CMDB_2_1_Compatibility_Matrix_v5.pdf > > --------------------- > Kelly Deaver > [EMAIL PROTECTED] > > > > > > -------- Original Message -------- > > Subject: CI Viewer problem > > From: Kurniadi <[EMAIL PROTECTED]> > > Date: Wed, May 07, 2008 4:07 am > > To: arslist@ARSLIST.ORG > > > > Fellow ARSListers, I have a problem with CI Viewer.. the Environment > > is : CMDB 2.1.00, ARS 7.01.00 patch 001 running on SunOS 5.10 > > > > I try creating custom Filter for CI Viewer like the default filter > > "All", but using Relationship direction of Downstream and Upstream. > > > > The default filter of CI Viewer are working perfectly but when > > changing to the new filter , I get an error message "ARERR [3600] > > Internal error." > > > > Below is the Active Link log when selecting the filter, is there any > > hint how to debug this problem? > > > > Thank you.. -- _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
