I am getting the same error message you are getting and we are on the same environment. I have been working with BMC with this and they said that it is a bug with encryption at least for us. We got the error in the mid tier logs. Are you running AR Encryption on the AR Server?
Kevin Begosh -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of FRANK, GORDON CTR DISA JSSC Sent: Friday, May 09, 2008 10:17 AM To: [email protected] Subject: "The CI Viewer Relationship viewer could not open because the specific root CI does not exist." (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE "The CI Viewer Relationship viewer could not open because the specific root CI does not exist." Does anyone know how to correct this? I get it when I try to run the CI Viewer from the CMDB Console, Browse Information screen. I get it on my workstation. Another gentleman does not and the CI Viewer works as advertised. I get a feeling it's a parameter someplace that I have set wrong. My environment is: Solaris ARS 7.1p2 CMDB 2.1p2 ITSM 7.0.3p7 Mid-Tier 7.1p2 Gordon M. Frank DISA\Verizon FNS Classification: UNCLASSIFIED Caveats: NONE ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
