Classification: UNCLASSIFIED Caveats: NONE Thank you all for your help!!!
I think the answer is to upgrade the CI Viewer Gordon M. Frank DISA\Verizon FNS -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish Sent: Friday, May 09, 2008 10:20 AM To: [email protected] Subject: Re: "The CI Viewer Relationship viewer could not open because the specific root CI does not exist." (UNCLASSIFIED) Yes, you need to upgrade the CI Viewer (and the CI Viewer ONLY) to patch 4 or above. Download the latest CMDB patch, within the patch is the CI Viewer install. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of FRANK, GORDON CTR DISA JSSC Sent: Friday, May 09, 2008 10:17 AM To: [email protected] Subject: "The CI Viewer Relationship viewer could not open because the specific root CI does not exist." (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE "The CI Viewer Relationship viewer could not open because the specific root CI does not exist." Does anyone know how to correct this? I get it when I try to run the CI Viewer from the CMDB Console, Browse Information screen. I get it on my workstation. Another gentleman does not and the CI Viewer works as advertised. I get a feeling it's a parameter someplace that I have set wrong. My environment is: Solaris ARS 7.1p2 CMDB 2.1p2 ITSM 7.0.3p7 Mid-Tier 7.1p2 Gordon M. Frank DISA\Verizon FNS Classification: UNCLASSIFIED Caveats: NONE ________________________________________________________________________ ____ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" Classification: UNCLASSIFIED Caveats: NONE _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
