I wonder if they are going to provide the hot fix to those of us who opened issues on this several times over the past year against 7.0 and then 7.1, but they closed them all after logging defects. I doubt it.
Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of FRANK, GORDON CTR DISA JSSC > Sent: Thursday, May 15, 2008 1:45 PM > To: arslist@ARSLIST.ORG > Subject: Sync Search Timeout Defect (UNCLASSIFIED) > > Classification: UNCLASSIFIED > Caveats: NONE > > All, > > If you have ARS Version 7.1 Patch 002 of the Admin Tool, there is a > defect (SW00291500) with Sync Search. I worked with Remedy Technical > Support (RTS) to obtain a Hot Fix for this and it worked great. > > RTS tell me that if you encounter the same type of problem, a Hot Fix > can be provided. You will need to submit a Remedy Technical Support > Issue through SupportWeb to initiate. The Hot Fix I received is a new > copy of xrefdll.dll. This normally resides in the Admin directory on > the > Thick client. They didn't want me to publish the .dll on the list at > this time. I think the .dll I received will work for most people > because > my install is very close to OOTB. > > The Symptoms of this defect are: > ----------------------------------------------------------------------- > - > -------------------------------- > 1. You have full ITSM 7.0.3 Patch 007 and CMDB 2.1 Patch 002 installed > 2. The Sync Search stops around a count of 42065. It completed Forms, > but it stops toward the end of the Active Links. It never gets to > Filters, Menus, etc. > 3. The Active Links it did finish do show up as you would expect under > the "Related Workflow" Tab of each field. > > 4. The arxref.log has entries like the following: > ---------------------------------------------------- > AR-XRef Version: 7.0 > Removing previous detail and x-ref entries. > ERROR: ActiveLink: Business Time Segment-cmdSave_NewWithAssoc & refers > to field 98 in schema Business Time Segment; field does not exist > ERROR: ActiveLink: Business Time Segment-cmdSave_SaveModify & refers to > field 98 in schema Business Time Segment; field does not exist . > . > . > Could not find referenced schema $2000032$ on server > 123.123.123.17.ERROR: ActiveLink: ReportSelection:RunAskExportFilename7 > & refers to field 2000090 in schema ReportSelection: field does not > exist . > . > . > ERROR: ActiveLink: ASI:SHR:GenericSave_003_Dialog_NoSandBox & refers to > field 250000108 in schema ; field does not exit . > . > . > And many more of the same. > ----------------------------------------------------- > > 5. It also comes back with a specific error: > ----------------------------------------------------------------------- > - > Aradmin.exe - Application Error > The instruction at "0x7c168f1d" referenced memory at "0x0000001c". The > memory could not be "read". > Click on OK to terminate the program > ----------------------------------------------------------------------- > - > ----------------------------------------------------------------------- > - > -------------------------------- > > I just thought I'd share this because Sync Search is used everywhere. I > hope this helps someone out there. It was driving me nuts, because I > was > always thinking there was something wrong with my computer. > > Let's hope the new 7.5 Admin Tool has the same capability (without the > defect of course!). > > Gordon M. Frank > Remedy Skilled Professional - 7.x > ITIL V3 Foundation Certified > DISA\Verizon FNS > > Classification: UNCLASSIFIED > Caveats: NONE > > _______________________________________________________________________ > ________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
