Are we going to have to double (and triple check) _ALL_ of the files in patch distributions again? This seems like a issue (again)...
Robert On Fri, Jun 6, 2008 at 11:17 AM, strauss <[EMAIL PROTECTED]> wrote: > Has anyone been able to tell whether or not this fix was incorporated in > Remedy Administrator 7.1.00 Patch 003 that came out this week? The > xrefdll.dll says version 7.1.0.3 but created 9/3/2007, whereas the > hotfix version was 7.1.0.0 but its created date was 5/21/2008. There > was no mention of this defect in the Patch 003 ReadMe document. > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Center > http://itsm.unt.edu/ > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of FRANK, GORDON CTR DISA JSSC > Sent: Thursday, May 15, 2008 1:45 PM > To: arslist@ARSLIST.ORG > Subject: Sync Search Timeout Defect (UNCLASSIFIED) > > Classification: UNCLASSIFIED > Caveats: NONE > > All, > > If you have ARS Version 7.1 Patch 002 of the Admin Tool, there is a > defect (SW00291500) with Sync Search. I worked with Remedy Technical > Support (RTS) to obtain a Hot Fix for this and it worked great. > > RTS tell me that if you encounter the same type of problem, a Hot Fix > can be provided. You will need to submit a Remedy Technical Support > Issue through SupportWeb to initiate. The Hot Fix I received is a new > copy of xrefdll.dll. This normally resides in the Admin directory on the > Thick client. They didn't want me to publish the .dll on the list at > this time. I think the .dll I received will work for most people because > my install is very close to OOTB. > > The Symptoms of this defect are: > ------------------------------------------------------------------------ > -------------------------------- > 1. You have full ITSM 7.0.3 Patch 007 and CMDB 2.1 Patch 002 installed > 2. The Sync Search stops around a count of 42065. It completed Forms, > but it stops toward the end of the Active Links. It never gets to > Filters, Menus, etc. > 3. The Active Links it did finish do show up as you would expect under > the "Related Workflow" Tab of each field. > > 4. The arxref.log has entries like the following: > ---------------------------------------------------- > AR-XRef Version: 7.0 > Removing previous detail and x-ref entries. > ERROR: ActiveLink: Business Time Segment-cmdSave_NewWithAssoc & refers > to field 98 in schema Business Time Segment; field does not exist > ERROR: ActiveLink: Business Time Segment-cmdSave_SaveModify & refers to > field 98 in schema Business Time Segment; field does not exist . > . > . > Could not find referenced schema $2000032$ on server > 123.123.123.17.ERROR: ActiveLink: ReportSelection:RunAskExportFilename7 > & refers to field 2000090 in schema ReportSelection: field does not > exist . > . > . > ERROR: ActiveLink: ASI:SHR:GenericSave_003_Dialog_NoSandBox & refers to > field 250000108 in schema ; field does not exit . > . > . > And many more of the same. > ----------------------------------------------------- > > 5. It also comes back with a specific error: > ------------------------------------------------------------------------ > Aradmin.exe - Application Error > The instruction at "0x7c168f1d" referenced memory at "0x0000001c". The > memory could not be "read". > Click on OK to terminate the program > ------------------------------------------------------------------------ > ------------------------------------------------------------------------ > -------------------------------- > > I just thought I'd share this because Sync Search is used everywhere. I > hope this helps someone out there. It was driving me nuts, because I was > always thinking there was something wrong with my computer. > > Let's hope the new 7.5 Admin Tool has the same capability (without the > defect of course!). > > Gordon M. Frank > Remedy Skilled Professional - 7.x > ITIL V3 Foundation Certified > DISA\Verizon FNS > > Classification: UNCLASSIFIED > Caveats: NONE > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > -- If it were not for the gutter, my mind would be homeless! _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
