Has anyone been able to tell whether or not this fix was incorporated in Remedy Administrator 7.1.00 Patch 003 that came out this week? The xrefdll.dll says version 7.1.0.3 but created 9/3/2007, whereas the hotfix version was 7.1.0.0 but its created date was 5/21/2008. There was no mention of this defect in the Patch 003 ReadMe document.
Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of FRANK, GORDON CTR DISA JSSC Sent: Thursday, May 15, 2008 1:45 PM To: arslist@ARSLIST.ORG Subject: Sync Search Timeout Defect (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE All, If you have ARS Version 7.1 Patch 002 of the Admin Tool, there is a defect (SW00291500) with Sync Search. I worked with Remedy Technical Support (RTS) to obtain a Hot Fix for this and it worked great. RTS tell me that if you encounter the same type of problem, a Hot Fix can be provided. You will need to submit a Remedy Technical Support Issue through SupportWeb to initiate. The Hot Fix I received is a new copy of xrefdll.dll. This normally resides in the Admin directory on the Thick client. They didn't want me to publish the .dll on the list at this time. I think the .dll I received will work for most people because my install is very close to OOTB. The Symptoms of this defect are: ------------------------------------------------------------------------ -------------------------------- 1. You have full ITSM 7.0.3 Patch 007 and CMDB 2.1 Patch 002 installed 2. The Sync Search stops around a count of 42065. It completed Forms, but it stops toward the end of the Active Links. It never gets to Filters, Menus, etc. 3. The Active Links it did finish do show up as you would expect under the "Related Workflow" Tab of each field. 4. The arxref.log has entries like the following: ---------------------------------------------------- AR-XRef Version: 7.0 Removing previous detail and x-ref entries. ERROR: ActiveLink: Business Time Segment-cmdSave_NewWithAssoc & refers to field 98 in schema Business Time Segment; field does not exist ERROR: ActiveLink: Business Time Segment-cmdSave_SaveModify & refers to field 98 in schema Business Time Segment; field does not exist . . . Could not find referenced schema $2000032$ on server 123.123.123.17.ERROR: ActiveLink: ReportSelection:RunAskExportFilename7 & refers to field 2000090 in schema ReportSelection: field does not exist . . . ERROR: ActiveLink: ASI:SHR:GenericSave_003_Dialog_NoSandBox & refers to field 250000108 in schema ; field does not exit . . . And many more of the same. ----------------------------------------------------- 5. It also comes back with a specific error: ------------------------------------------------------------------------ Aradmin.exe - Application Error The instruction at "0x7c168f1d" referenced memory at "0x0000001c". The memory could not be "read". Click on OK to terminate the program ------------------------------------------------------------------------ ------------------------------------------------------------------------ -------------------------------- I just thought I'd share this because Sync Search is used everywhere. I hope this helps someone out there. It was driving me nuts, because I was always thinking there was something wrong with my computer. Let's hope the new 7.5 Admin Tool has the same capability (without the defect of course!). Gordon M. Frank Remedy Skilled Professional - 7.x ITIL V3 Foundation Certified DISA\Verizon FNS Classification: UNCLASSIFIED Caveats: NONE ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
