Same issues - told to patch CMDB to 2.1, Midtier and thick client.
I am about to do this today.
HTH, JoeJoe Buccicell 703-608-4467> Date: Sun, 18 May 2008 11:13:29 -0400>
From: [EMAIL PROTECTED]> Subject: Re: CI Relationship Viewer - Works for Demo
and not for other users. (UNCLASSIFIED)> To: [email protected]> > Sounds like
it could also be a permissions issue where the User doesn't have> access to the
CI.> > You might want to check that as well (don't know if that is what the bug
is> about).> > > > ... Daniel> > > > _____ > > From: Action Request System
discussion list(ARSList)> [mailto:[EMAIL PROTECTED] On Behalf Of Mike Gould>
Sent: May 16, 2008 3:28 PM> To: [email protected]> Subject: Re: CI
Relationship Viewer - Works for Demo and not for other> users. (UNCLASSIFIED)>
> > > ** > > Hi Gordon,> > > > We are having the same issue on our ARS 7.0.01
Patch 003, CMDB 2.0.01 Patch> 003, Solaris9/Oracle10g server. I've had a ticket
open with BMC Support for> several months now. > > > > Applying Mid-Tier 7.1.00
Patch 002 recently fixed the problem for us> accessing the CI Viewer via
Internet Explorer but it still doesn't work with> AR User (any patch version of
7.0.01 and 7.1.00). If you're only accessing> the CI Viewer from a browser,
then applying the latest Mid-Tier patch will> fix the problem. > > > > We're
still trying to work on a fix for the AR User client.> > > > Regards,> >
Michael Gould> > U.S. House of Representatives> > On Fri, May 16, 2008 at 1:42
PM, FRANK, GORDON CTR DISA JSSC> <[EMAIL PROTECTED]> wrote:> > Classification:
UNCLASSIFIED> Caveats: NONE> > When I login as Demo I can open the CI
Relationship Viewer and all works> fine.?> > If I login as another user, I get
the error:> > "The CI Relationship Viewer could not open because the specified
root CI> does not exist."> > Gordon M. Frank> Remedy Skilled Professional -
7.x> ITIL V3 Foundation Certified> DISA\Verizon FNS> Classification:
UNCLASSIFIED> Caveats: NONE> >
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