I don't have any of the OOTB apps installed...but I noticed the symptoms you are describing...if Demo works but no other users do...does creating another admin user account work? If Admin works, but lesser privileged users don't, its obviously a permission issue. I don't know anything about the CI Viewer, but I assume there are some forms that exist that hold data....start adding Public to those form permissions one at a time till you find the one that causes the error to go away, ensuring that you are clearing client cache after each attempt, just to make sure you catch it right...
_____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mike Gould Sent: Friday, May 16, 2008 1:28 PM To: [email protected] Subject: Re: CI Relationship Viewer - Works for Demo and not for other users. (UNCLASSIFIED) ** Hi Gordon, We are having the same issue on our ARS 7.0.01 Patch 003, CMDB 2.0.01 Patch 003, Solaris9/Oracle10g server. I've had a ticket open with BMC Support for several months now. Applying Mid-Tier 7.1.00 Patch 002 recently fixed the problem for us accessing the CI Viewer via Internet Explorer but it still doesn't work with AR User (any patch version of 7.0.01 and 7.1.00). If you're only accessing the CI Viewer from a browser, then applying the latest Mid-Tier patch will fix the problem. We're still trying to work on a fix for the AR User client. Regards, Michael Gould U.S. House of Representatives On Fri, May 16, 2008 at 1:42 PM, FRANK, GORDON CTR DISA JSSC <[EMAIL PROTECTED]> wrote: Classification: UNCLASSIFIED Caveats: NONE When I login as Demo I can open the CI Relationship Viewer and all works fine.? If I login as another user, I get the error: "The CI Relationship Viewer could not open because the specified root CI does not exist." Gordon M. Frank Remedy Skilled Professional - 7.x ITIL V3 Foundation Certified DISA\Verizon FNS Classification: UNCLASSIFIED Caveats: NONE ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <http://www.arslist.org/> Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> ARSlist: "Where the Answers Are" __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
