I seem to recall something like this where BMC said that client-side Java was not required, but when we installed a local JRE, CI Viewer became functional.
Rick On Fri, May 16, 2008 at 12:27 PM, Mike Gould <[EMAIL PROTECTED]> wrote: > ** Hi Gordon, > > We are having the same issue on our ARS 7.0.01 Patch 003, CMDB 2.0.01 Patch > 003, Solaris9/Oracle10g server. I've had a ticket open with BMC Support for > several months now. > > Applying Mid-Tier 7.1.00 Patch 002 recently fixed the problem for us > accessing the CI Viewer via Internet Explorer but it still doesn't work with > AR User (any patch version of 7.0.01 and 7.1.00). If you're only accessing > the CI Viewer from a browser, then applying the latest Mid-Tier patch will > fix the problem. > > We're still trying to work on a fix for the AR User client. > > Regards, > Michael Gould > U.S. House of Representatives > > On Fri, May 16, 2008 at 1:42 PM, FRANK, GORDON CTR DISA JSSC < > [EMAIL PROTECTED]> wrote: > >> Classification: UNCLASSIFIED >> Caveats: NONE >> >> When I login as Demo I can open the CI Relationship Viewer and all works >> fine.? >> >> If I login as another user, I get the error: >> >> "The CI Relationship Viewer could not open because the specified root CI >> does not exist." >> >> Gordon M. Frank >> Remedy Skilled Professional - 7.x >> ITIL V3 Foundation Certified >> DISA\Verizon FNS >> Classification: UNCLASSIFIED >> Caveats: NONE >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
