Is this on a Windows server? If you run the License tool with the Symantec product installed and select New server license (you don't have to save) what does it give you for the HostID? Then run the license tool without the Symantec product and see if you get the same HostID My guess is that the Symantec tool is inserting itself between the applications and the network card so that the HostID that Remedy is seeing is being changed. Fred
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mench, Ryan M (N-ISS) Sent: Monday, May 19, 2008 4:53 PM To: [email protected] Subject: Symantic Endpoint Protection ** My customer wants to integrate Symantic EndPont Protection 11 on an ARS 5.1.2 server/Oracle 9i DB. During testing we concluded that the AR system license tool (a flashback for most of you I'm sure) will not accept a new license even though the license is valid. Classic error that reads "Invalid license key. Please provide a valid license key - [ARERR 8947]. I should note that we were able to add licenses after removing Symantic EndPont Protection 11. Has anyone on the list experienced this on any other versions of ARS, and is there a fix out there? Upgrading ARS is not an option at this time. Thanks! Ryan M. Mench Remedy Developer - AS3, AOC WSI Lockheed Martin 9970 Federal Drive, MS 22C Colorado Springs, CO. 80921 (719) 277-4541 [EMAIL PROTECTED] (WSI Email) [EMAIL PROTECTED] (ISS Email) [EMAIL PROTECTED] _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
