Thanks a lot. I'll be waiting!. 2008/5/21 Ben Chernys <[EMAIL PROTECTED]>:
> Ahhh so. I "mis-read" your email. > > This is configurable in ITSM 7. I'm off to lunch now. If I do not see > another pointing out where, I will respond on my return... > > Cheers > Ben > > >----- ------- Original Message ------- ----- > >From: Al_Remedy <[EMAIL PROTECTED]> > >To: arslist@ARSLIST.ORG > >Sent: Wed, 21 May 2008 11:42:04 > > > >Firstly, thanks Ben, > >but I've tried that last week, the problem is that > >when you set this value, > >the mode continues being "New", not "Modify", that > >means, the application > >"thinks" that you'll submit a new Request with the > >same values. > > > >Thanks. > >Alberto > > > >2008/5/21 Ben Chernys > ><[EMAIL PROTECTED]>: > > > >> In the User Tool, click Tools, Options. Select > >Tab Behaviours. Then > >> select the appropriate On New value (Keep > >previous fields)... > >> > >> Ben Chernys > >> www.softwaretoolhouse.com > >> > >> >----- ------- Original Message ------- ----- > >> >From: Al_Remedy > ><[EMAIL PROTECTED]> > >> >To: arslist@ARSLIST.ORG > >> >Sent: Wed, 21 May 2008 11:09:00 > >> > > >> >Hi all!, > >> > > >> >I'm working with ITSM 7, Patch 7. > >> > > >> >Do someone know how to leave the values after > >> >submitting a Request in > >> >HPD:Helpdesk form. I mean, when I submit a > >ticket, > >> >(default) all the values > >> >return to blank values in order to submit a new > >> >Request, but I want to leave > >> >the previous values in modify mode. > >> > > >> >Thanks a lot in advance. > >> > > >> >Alberto. > >> > > >> > >>__________________________________________________ > >_ > >> >____________________________ > >> >UNSUBSCRIBE or access ARSlist Archives at > >> >www.arslist.org > >> >Platinum Sponsor: www.rmsportal.com ARSlist: > >"Where > >> >the Answers Are" > >> >** > >> >Hi all!,<br><br>I'm working with ITSM 7, Patch > >> >7.<br><br>Do someone know how to leave the > >values > >> >after submitting a Request in HPD:Helpdesk form. > >I > >> >mean, when I submit a ticket, (default) all the > >> >values return to blank values in order to submit > >a > >> >new Request, but I want to leave the previous > >> >values in modify mode.<br> > >> ><br>Thanks a lot in advance.<br><br>Alberto.<br> > > > >> >__Platinum Sponsor: www.rmsportal.com ARSlist: > >> >"Where the Answers Are" html___ > >> > >> > >> > >___________________________________________________ > >____________________________ > >> UNSUBSCRIBE or access ARSlist Archives at > >www.arslist.org > >> Platinum Sponsor: www.rmsportal.com ARSlist: > >"Where the Answers Are" > >> > > > >___________________________________________________ > >____________________________ > >UNSUBSCRIBE or access ARSlist Archives at > >www.arslist.org > >Platinum Sponsor: www.rmsportal.com ARSlist: "Where > >the Answers Are" > >** > >Firstly, thanks Ben,<br>but I've tried that > >last week, the problem is that when you set > >this value, the mode continues being > >"New", not "Modify", that > >means, the application "thinks" that > >you'll submit a new Request with the same > >values.<br> > ><br>Thanks.<br>Alberto<br><br><div > >class="gmail_quote">2008/5/21 Ben Chernys <<a > >href="mailto:[EMAIL PROTECTED]">ben > >[EMAIL PROTECTED]</a>>:<br><blockqu > >ote class="gmail_quote" style="border-left: 1px > >solid rgb(204, 204, 204); margin: 0pt 0pt 0pt > >0.8ex; padding-left: 1ex;"> > >In the User Tool, click Tools, Options. > > Select Tab Behaviours. Then select the > >appropriate On New value (Keep previous > >fields)...<br> > ><br> > >Ben Chernys<br> > ><a href="http://www.softwaretoolhouse.com"; > >target="_blank">www.softwaretoolhouse.com</a><br> > ><br> > >>----- ------- Original Message ------- > >-----<br> > >>From: Al_Remedy > ><<a > >href="mailto:[EMAIL PROTECTED]">alberto.reme > >[EMAIL PROTECTED]</a>><br> > >>To: <a > >href="mailto:arslist@ARSLIST.ORG";>[EMAIL PROTECTED] > >RG</a><br> > >>Sent: Wed, 21 May 2008 11:09:00<br> > ><div><div></div><div class="Wj3C7c">><br> > >>Hi all!,<br> > >><br> > >>I'm working with ITSM 7, Patch 7.<br> > >><br> > >>Do someone know how to leave the values > >after<br> > >>submitting a Request in<br> > >>HPD:Helpdesk form. I mean, when I submit a > >ticket,<br> > >>(default) all the values<br> > >>return to blank values in order to submit a > >new<br> > >>Request, but I want to leave<br> > >>the previous values in modify mode.<br> > >><br> > >>Thanks a lot in advance.<br> > >><br> > >>Alberto.<br> > >><br> > ></div></div>>___________________________________ > >________________<br> > >>____________________________<br> > >>UNSUBSCRIBE or access ARSlist Archives at<br> > >><a href="http://www.arslist.org"; > >target="_blank">www.arslist.org</a><br> > >>Platinum Sponsor: <a > >href="http://www.rmsportal.com"; > >target="_blank">www.rmsportal.com</a> ARSlist: > >"Where<br> > >>the Answers Are"<br> > >>**<br> > >>Hi all!,<br><br>I'm working > >with ITSM 7, Patch<br> > >>7.<br><br>Do someone know how to > >leave the values<br> > ><div class="Ih2E3d">>after submitting a Request > >in HPD:Helpdesk form. I<br> > >>mean, when I submit a ticket, (default) all > >the<br> > >>values return to blank values in order to > >submit a<br> > >>new Request, but I want to leave the > >previous<br> > ></div>>values in modify mode.<br><br> > >><br>Thanks a lot in > >advance.<br><br>Alberto.<br><br> > >>__Platinum Sponsor: <a > >href="http://www.rmsportal.com"; > >target="_blank">www.rmsportal.com</a> ARSlist:<br> > >>"Where the Answers Are" html___<br> > ><br> > >___________________________________________________ > >____________________________<br> > >UNSUBSCRIBE or access ARSlist Archives at <a > >href="http://www.arslist.org"; > >target="_blank">www.arslist.org</a><br> > >Platinum Sponsor: <a > >href="http://www.rmsportal.com"; > >target="_blank">www.rmsportal.com</a> ARSlist: > >"Where the Answers Are"<br> > ></blockquote></div><br> > >__Platinum Sponsor: www.rmsportal.com ARSlist: > >"Where the Answers Are" html___ > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
