>From any console, you can click "Application Preferences" from the General Functions section of the navigation pane.
On the Incident Management tab, in the Form section, select "Reopen in Current" in the 'After New Save' field. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Al_Remedy Sent: Wednesday, May 21, 2008 4:09 AM To: arslist@ARSLIST.ORG Subject: Improve not clear fields after submitting a Request. ** Hi all!, I'm working with ITSM 7, Patch 7. Do someone know how to leave the values after submitting a Request in HPD:Helpdesk form. I mean, when I submit a ticket, (default) all the values return to blank values in order to submit a new Request, but I want to leave the previous values in modify mode. Thanks a lot in advance. Alberto. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
