In the User Tool, click Tools, Options. Select Tab Behaviours. Then select the appropriate On New value (Keep previous fields)...
Ben Chernys www.softwaretoolhouse.com >----- ------- Original Message ------- ----- >From: Al_Remedy <[EMAIL PROTECTED]> >To: [email protected] >Sent: Wed, 21 May 2008 11:09:00 > >Hi all!, > >I'm working with ITSM 7, Patch 7. > >Do someone know how to leave the values after >submitting a Request in >HPD:Helpdesk form. I mean, when I submit a ticket, >(default) all the values >return to blank values in order to submit a new >Request, but I want to leave >the previous values in modify mode. > >Thanks a lot in advance. > >Alberto. > >___________________________________________________ >____________________________ >UNSUBSCRIBE or access ARSlist Archives at >www.arslist.org >Platinum Sponsor: www.rmsportal.com ARSlist: "Where >the Answers Are" >** >Hi all!,<br><br>I'm working with ITSM 7, Patch >7.<br><br>Do someone know how to leave the values >after submitting a Request in HPD:Helpdesk form. I >mean, when I submit a ticket, (default) all the >values return to blank values in order to submit a >new Request, but I want to leave the previous >values in modify mode.<br> ><br>Thanks a lot in advance.<br><br>Alberto.<br> >__Platinum Sponsor: www.rmsportal.com ARSlist: >"Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
