Just make sure that you don't uninstall crystal as it was installed by the earliest versions of User Tool 7.0.x That version of the crystal runtime had hooks into Microsoft Office and Windows that frequently destroyed your office install, or even destabilized your OS in ways that required you to reinstall office at best, or to reimage your entire machine at the worst. I forget at which patch level of 7.0.x that this was fixed... I don't believe that it has ever been an issue with a 7.1 release. It has not been an issue for our users since they were migrating from 5.1.2 directly to 7.1.
Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Rod Harris > Sent: Sunday, June 08, 2008 9:51 PM > To: arslist@ARSLIST.ORG > Subject: Re: Crystal Reports in v7 > > Hi Sileem, > With recent versions of the User tool the crystal runtime has its own > uninstall listed in add/remove programs. The best way to get the user > tool install to re-install the crystal runtime is to uninstall it from > there. No amount of renaming or removing files does the trick in my > experience. Once crystal is removed re-install the user tool and make > sure you select crystal runtime as an option. > > Regards, > > Rod Harris > > _____ > > From: Action Request System discussion list(ARSList) on behalf of > sileem hassan > Sent: Fri 6/06/2008 3:23 PM > To: arslist@ARSLIST.ORG > Subject: Re: Crystal Reports in v7 > > > > Hi all, > just reinstalling the user in another folder didnt't fix the problem > for us :-(. Any other ideas? Could this problem maybe fixed within the > next patch level? > > Thanx, > Sileem > > -------- Original-Nachricht -------- > > Datum: Thu, 29 May 2008 19:10:41 +0530 > > Von: "sanapala, Rajinikanth IN BOM SISL" > <[EMAIL PROTECTED]> > > An: arslist@ARSLIST.ORG > > Betreff: Re: Crystal Reports in v7 > > > Sileem, > > > > We have got the same error when we migrated from 6.3 to 7.1. > > Un-Install the user client and install 7x user client in different > > folder rather than default folder which installer picks up. > > > > It worked with us. > > > > Rajinikanth > > > > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) > > [mailto:[EMAIL PROTECTED] On Behalf Of Nyall McCavitt > > Sent: Thursday, May 29, 2008 1:25 PM > > To: arslist@ARSLIST.ORG > > Subject: Re: Crystal Reports in v7 > > > > Hi, > > > > I have seen a similar one to this which was due to the V7 client > being > > installed over the previous V6 clients. Our solution was to uninstall > > all Remedy clients and re-install the V7 clients. Perhaps there is an > > old dll or registry entry that is causing the issue? > > > > Hope that this helps. > > > > Nyall > > > > sileem hassan wrote: > > > Hi all, > > > we are actuylly migrating to ARS v7. One of the main problems ist > that > > some of the Crystal Reports do not work anymore. Always we get the > > following error message: > > > > > > 0x80043ac3 - File not found. > > > Details: error (ARERR 1904) > > > > > > After searching the archive here we tried to rename thfolder > \common > > files\business object\3.0 and reinstalled the user tool. But that > didn't > > help in that case. Any ideas? > > > > > > Thank you, > > > Sileem > > > > > > > > _______________________________________________________________________ > _ > > _______ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > > > > > > > Important notice:This e-mail and any attachment thereto contains > corporate > > proprietary information. If you have received it by mistake, please > notify > > us immediately by reply e-mail and delete this e-mail and its > attachments > > from your system. Thank You. > > > > > _______________________________________________________________________ > ________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > -- > Ist Ihr Browser Vista-kompatibel? Jetzt die neuesten > Browser-Versionen downloaden: http://www.gmx.net/de/go/browser > > _______________________________________________________________________ > ________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > > > _______________________________________________________________________ > ________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
