Gary, this looks like it might be a connectivity issue between AR System and the DB. This often happens when the DB is taken down for backups and then brought back up without restarting AR System. Have you verified that this is not the problem? If it all works again after bouncing AR System, that might be the culprit.
Rick On Mon, Jun 9, 2008 at 1:15 PM, Gary Opela (Corporate) < [EMAIL PROTECTED]> wrote: > ** > > This is the second time this has happened. I come in to work in the > morning, and no one can log in. I have to cycle remedy on the server to get > it to work. It is throwing a miscellaneous TLI error from the client, or > from the MT, just saying authentication failed. > > > > Below is from the error logs: > > > > Sun Jun 08 08:10:48 2008 390695 : Unable to extract minor version from > Java VM version string: 10.0-b19 (ARERR 9130) > > Sun Jun 08 08:10:56 2008 : Action Request System(R) Server Version 7.1.00 > Build 200708221849 > > (c) Copyright 1991-2007 BMC Software, Inc. > > Sun Jun 08 08:10:56 2008 390600 : Failure during SQL operation to the > database (ARERR 552) > > Sun Jun 08 08:10:56 2008 Cannot open database "ARSystem" requested by > the login. The login failed. (SQL Server 4060) > > Sun Jun 08 08:10:57 2008 390695 : Unable to extract minor version from > Java VM version string: 10.0-b19 (ARERR 9130) > > Sun Jun 08 08:11:11 2008 390600 : SQL database is now available (ARNOTE > 592) > > Sun Jun 08 08:11:11 2008 390600 : SQL database is not available -- will > retry connection (ARNOTE 590) > > Sun Jun 08 08:11:11 2008 Cannot open database "ARSystem" requested by > the login. The login failed. (SQL Server 4060) > > Sun Jun 08 08:43:36 2008 Dispatch : Cannot establish a network connection > to the AR System server (hqrem (0) : RPC: Program not registered) ARERR - > 90 > > Sun Jun 08 08:43:36 2008 Dispatch : AR System Application server > terminated -- fatal error encountered (ARAPPNOTE 4501) > > > > Java information is as follows: > > > > java version "1.6.0_05" > > Java(TM) SE Runtime Environment (build 1.6.0_05-b13) > > Java HotSpot(TM) Client VM (build 10.0-b19, mixed mode, sharing) > > > > > > I saw someone post they were getting the same error, about being unable to > extract minor version from java VM. > > > > Basically, I'm randomly seeing the java error in my logs. But occasionally, > about five to eight seconds after that error, as you can see above, my > connection to the database is severed, and remedy cannot recover. It tries > to cycle itself, then it says that it comes up, but then it fails > immediately, and cannot recover until I manually cycle it when I come in. > > > Do you all think I need to go to a 1.5 java version, or do you think that > something else might be to blame? > > > > Users with static passwords, as well as users using cross ref blank > passwords are affected, it does not care where their login password is > stored. > > > > Thanks, > > > > Gary Opela, Jr., RSP > > Remedy Engineer > > Leader Communications, Inc. > > http://www.5pointleader.com > > http://www.lcibest.com > > *Best Product, Best People, Best Price**TM* > > *An ISO 9001:2000 Certified, CMMI(R) Level 3 Rated Company*** > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
