We have been adding the custom reports directly into the Reports form, as well as updating the default report for printing an Incident so that it (a) allowed the notes field to expand, and (b) eliminated the default paper size of A4 that all of the ITSM 7 reports were built with. We have not seen any issues with accessing them from the Reports interface (User Tool or mid-tier) or from the "Print" button. I have not touched the menu you described.
Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kathy Morris Sent: Tuesday, June 10, 2008 5:30 PM To: [email protected] Subject: Reporting in AR 7.x and ITSM 7.0.2 ** Hello, We want to add reports to the Reporting Console in ITSM 7.x. For some reason, the customized reports I added are not executing in ITSM. When I select the Run button, the report does not open. Has anyone added customized reports to ITSM successfully and has it worked? I know that we need to stay close to out-of-the box, however our teams need more functional reports. I created a .rpt file that works fine in Crystal XI. I added the .rpt file to the Report form with the description. I modified the RRC:Report: Reports List menu. For some reason when I select the new reports from the menu, the report does not generate. The out-of-the box reports generate fine. _____ Get the Moviefone Toolbar <http://toolbar.aol.com/moviefone/download.html?ncid=aolcmp0005000000001 1> . Showtimes, theaters, movie news, & more! __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
