Hi Kathy, You have to add the report in the report form and don't have to do anything else. It should work then.
All the best, RemProf On 6/11/08, Kathy Morris <[EMAIL PROTECTED]> wrote: > > ** I added this categorization and when I select the run button - the > report does not generate. I used Crystal XI and it opens fine in Crystal. > > > -----Original Message----- > From: strauss <[EMAIL PROTECTED]> > To: [email protected] > Sent: Tue, 10 Jun 2008 3:58 pm > Subject: Re: Reporting in AR 7.x and ITSM 7.0.2 > > When you add categorization it just adds it to the menu on the Reports > Console. > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Center > *http://itsm.unt.edu/* <http://itsm.unt.edu/> > *From:* Action Request System discussion list(ARSList) [ > mailto:[email protected] <[EMAIL PROTECTED]>] *On Behalf Of *Kathy > Morris > *Sent:* Tuesday, June 10, 2008 5:56 PM > *To:* [email protected] > *Subject:* Re: Reporting in AR 7.x and ITSM 7.0.2 > > ** How did you trigger the report to open? Did you create a separate AL? > > > -----Original Message----- > From: strauss <[EMAIL PROTECTED]> > To: [email protected] > Sent: Tue, 10 Jun 2008 3:34 pm > Subject: Re: Reporting in AR 7.x and ITSM 7.0.2 > ** > We have been adding the custom reports directly into the Reports form, as > well as updating the default report for printing an Incident so that it (a) > allowed the notes field to expand, and (b) eliminated the default paper size > of A4 that all of the ITSM 7 reports were built with. We have not seen any > issues with accessing them from the Reports interface (User Tool or > mid-tier) or from the "Print" button. I have not touched the menu you > described. > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Center > *http://itsm.unt.edu/* <http://itsm.unt.edu/> > *From:* Action Request System discussion list(ARSList) [* > mailto:[EMAIL PROTECTED] <[EMAIL PROTECTED]>] *On Behalf Of *Kathy > Morris > *Sent:* Tuesday, June 10, 2008 5:30 PM > *To:* [EMAIL PROTECTED] <[email protected]> > *Subject:* Reporting in AR 7.x and ITSM 7.0.2 > > ** > Hello, > > We want to add reports to the Reporting Console in ITSM 7.x. For some > reason, the customized reports I added are not executing in ITSM. When I > select the Run button, the report does not open. Has anyone added > customized reports to ITSM successfully and has it worked? I know that we > need to stay close to out-of-the box, however our teams need more > functional reports. I created a .rpt file that works fine in Crystal XI. I > added the .rpt file to the Report form with the description. I modified the > RRC:Report: Reports List menu. For some reason when I select the new > reports from the menu, the report does not generate. The out-of-the box > reports generate fine. > ------------------------------ > *Get the Moviefone > Toolbar*<http://toolbar.aol.com/moviefone/download.html?ncid=aolcmp00050000000011>. > Showtimes, theaters, movie news, & more! > __Platinum Sponsor: *www.rmsportal.com* <http://www.rmsportal.com/>ARSlist: > "Where the Answers Are" html___ > __Platinum Sponsor: *www.rmsportal.com* <http://www.rmsportal.com/>ARSlist: > "Where the Answers Are" html___ > ------------------------------ > *Get the Moviefone > Toolbar*<http://toolbar.aol.com/moviefone/download.html?ncid=aolcmp00050000000011>. > Showtimes, theaters, movie news, & more! > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > ------------------------------ > Get the Moviefone > Toolbar<http://toolbar.aol.com/moviefone/download.html?ncid=aolcmp00050000000011>. > Showtimes, theaters, movie news, & more! > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
