Ah - thanks for the info on those fields.

 

The IncidentInterface_Create does push to HPD:WorkLog. If you look at
the filter HPD:HII:CreateIncident_210_CreateWorkInfo you can see it
happening.

 

Now that I'm looking at my logs a bit closer, I don't see anything
pushing the z2AF_Act_Attachment_1 field off of
HPD:IncidentInterface_Create...

 

Matthew C. Gayford
Technology Research & Development
Information Technology Systems Division
University of North Carolina Wilmington 
(910) 962-7177

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A.
Sent: Wednesday, June 11, 2008 1:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: Pushing Attachments

 

** 

I think those Attachment fields are Display Only.

I dont think its possible to use those fields to store the attachments
from the IncidentInterface_Create.

Those fields are used so when you fill out a Incident ticket it will
push those attachment you put in those fields to HPD:Worklog.

 

Let me see if IncidentInterface_Create pushes to HPD:Worklog though.

 

Thanks 
Peter Lammey 
ESPN MIT Technical Services & Applications Management 
860-766-4761 

 

 

________________________________

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gayford, Matthew C.
Sent: Wednesday, June 11, 2008 1:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: Pushing Attachments

** 

There are 3 fields on the HPD:Help Desk form (z2AF_Act_Attachment_1,
z2AF_Act_Attachment_2, z2AF_Act_Attachment_3) in the attachment pool
labeled z2AP_Attachment. I was hoping that the
HPD:IncidentInterface_Create form would push them to that location. 

 

I suppose the alternative is to write separate workflow that pushes the
attachment to the work info form, but I was hoping to avoid that.

 

Thanks,

 

Matthew C. Gayford
Technology Research & Development
Information Technology Systems Division
University of North Carolina Wilmington 
(910) 962-7177

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A.
Sent: Wednesday, June 11, 2008 1:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: Pushing Attachments

 

** 

Attachments for Incident 7.X seem to be handled in the Work Info form
(or in this case HPD:Worklog).

There actually arent any attachment fields on HPD:Help Desk so the
workflow from HPD:IncidentInterface_Create would have to be pushing to
that form with the attachment and the summary that you are using for the
Incident so that the Work Info record can be created.

 

We actually are not using this IncidentInterface_Create form for our
Email ticket submits to AR System Email Messages so we havent noticed
any issues on our end but the fact that Incident 7.0 stores it separate
from the ticket may be the confusing part.

 

Thanks 
Peter Lammey 
ESPN MIT Technical Services & Applications Management 
860-766-4761 

 

 

________________________________

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gayford, Matthew C.
Sent: Wednesday, June 11, 2008 1:21 PM
To: arslist@ARSLIST.ORG
Subject: Pushing Attachments

** 

I've built some custom workflow that pushes incoming e-mail from the AR
System E-mail Messages form to a staging form and then to
HPD:IncidentInterface_Create. I successfully pushed the attachment field
to the staging form and have a filter set up to push it to the
IncidentInterface_Create form, however, the attachments are making it
into Incident Management. 

I can see the field z2AF_Act_Attachment_1 does have the correct
attachment in it when I look at the IncidentInterface_Create form, but
it doesn't seem to want to push it out of there. Is there anything
special I need to do to get that field to push out or is there a problem
with the IncidentInterface_Create workflow?

Thanks,

Matt

ARS & ITSM, 7.01 p003, Windows Server '03, SQL Server '05

Matthew C. Gayford
Technology Research & Development
Information Technology Systems Division
University of North Carolina Wilmington 
(910) 962-7177

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