Hi Guillaume, Thanks, I have done all the checks on "Select Status Values" and "Console View" and it should be working. but when I create an Incident, no new incidents display since the upgrade to 7.1 patch 002. I hope this is a defect as I am perplexed. :) Waiting on BMC to confirm, I just sent them a plethora of log files.
Thanks, Jase On 6/18/08, Guillaume Rheault <[EMAIL PROTECTED]> wrote: > > ** > > Hi Jase, > > There are two places where I would check to make sure this is not a > "preference/data configuration" issue. > > - In the overview console, on the blue link bar, click on "Select Status > Values", and make sure all the settings there are correct > > - in the overview console, in the blue link bar, make sure the user selects > "All My Groups" -> Show All > > Guillaume > > > -----Original Message----- > From: Action Request System discussion list(ARSList) on behalf of Jase > Brandon > Sent: Wed 06/18/08 2:15 PM > To: arslist@ARSLIST.ORG > Subject: Overview Console Missing Incidents/Tasks > > Hello All, > Has anyone experincied the below: > ARS 7.1 Patch 002 > > Incidents created are displayed in the Incident Managment Console, but are > NOT displayed in the Overview Console. > I have checked all settings regarding 'Application Preferences' and > 'Console > View' and we have no customizations on the Overview Console. > After we installed 7.1 Patch 002, this problem occured immediately after. > I am getting endless requests for log files after several meetings of > demonstrating the problem. > Just wondering if anyone else has this problem. > > Thanks, > > Jase > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
