Dear Listers,
I have a requirement where a time frame is configured for a Helpdesk agent to make a call to the Customer. A reminder should be send to a helpdesk agent 30 mins before the End Time of the time frame configured. Since this time value is dynamic and will be calculated based on certain configuration, I would want to know how to trigger some workflow at a specific time which is dynamic. Thanks in advance, Shweta. ============================================================================================================================ Disclaimer: This message and the information contained herein is proprietary and confidential and subject to the Tech Mahindra policy statement, you may review the policy at <a href="http://www.techmahindra.com/Disclaimer.html";>http://www.techmahindra.com/Disclaimer.html</a> externally and <a href="http://tim.techmahindra.com/Disclaimer.html";>http://tim.techmahindra.com/Disclaimer.html</a> internally within Tech Mahindra. ============================================================================================================================ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
