Use an escalation. Axton Grams
On Tue, Jul 1, 2008 at 2:03 AM, Shweta Dhaneshwar <[EMAIL PROTECTED]> wrote: > ** > > Dear Listers, > > > > I have a requirement where a time frame is configured for a Helpdesk agent > to make a call to the Customer. A reminder should be send to a helpdesk > agent 30 mins before the End Time of the time frame configured. > > > > Since this time value is dynamic and will be calculated based on certain > configuration, I would want to know how to trigger some workflow at a > specific time which is dynamic. > > > > Thanks in advance, > > Shweta. > > > > ============================================================================================================================ > > > Disclaimer: > > This message and the information contained herein is proprietary and > confidential and subject to the Tech Mahindra policy statement, you may > review the policy at http://www.techmahindra.com/Disclaimer.html externally > and http://tim.techmahindra.com/Disclaimer.html internally within Tech > Mahindra. > > ============================================================================================================================ > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
