Service Level Target? If the calculation is consistant you could probably build an SLA/SLT with a milestone to to email the agen 30 minutes before the goal.
-- Chris Danaceau 703-833-2459 This e-mail and its attachments are confidential and solely for the intended addressee(s). Do not share or use them without Fannie Mae's approval. If received in error, contact the sender and delete them. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shweta Dhaneshwar Sent: Tuesday, July 01, 2008 2:04 AM To: arslist@ARSLIST.ORG Subject: How to trigger workflow at specific time? ** Dear Listers, I have a requirement where a time frame is configured for a Helpdesk agent to make a call to the Customer. A reminder should be send to a helpdesk agent 30 mins before the End Time of the time frame configured. Since this time value is dynamic and will be calculated based on certain configuration, I would want to know how to trigger some workflow at a specific time which is dynamic. Thanks in advance, Shweta. ======================================================================== ==================================================== Disclaimer: This message and the information contained herein is proprietary and confidential and subject to the Tech Mahindra policy statement, you may review the policy at http://www.techmahindra.com/Disclaimer.html externally and http://tim.techmahindra.com/Disclaimer.html internally within Tech Mahindra. ======================================================================== ==================================================== __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
