There is no mid tier involved. Only the WUT.

 

Roger A. Nall 
Manager, OSSNMS Remedy 
T-Mobile, USA 
Desk:972-464-3712 NEW

Cell: 973-652-6723 
FAX: 
sf49fanv AIM IM 
RogerNall Yahoo IM 

________________________________

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin
Sent: Friday, July 11, 2008 11:39 AM
To: [email protected]
Subject: Re: User IP Address

 

have you tried flushing the mid tier cache.

 

Kevin Begosh, RSP

External Initiatives

System Design & Integration 

301-791-3540 Phone

410-422-3623 Cell

[EMAIL PROTECTED]

 

 

________________________________

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger
Sent: Friday, July 11, 2008 12:36 PM
To: [email protected]
Subject: Re: User IP Address

** 

That makes sense unless you have a user who every time they login
receives the message that they are currently logged into another
computer even though they are not. Has anyone had this experience?

 

Thanks,

 

Roger A. Nall 
Manager, OSSNMS Remedy 
T-Mobile, USA 
Desk:972-464-3712 NEW

Cell: 973-652-6723 
FAX: 
sf49fanv AIM IM 
RogerNall Yahoo IM 

________________________________

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing
Sent: Friday, July 11, 2008 11:30 AM
To: [email protected]
Subject: Re: User IP Address

 

I don't believe that information is made available by any means to you.

 

________________________________

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger
Sent: Friday, July 11, 2008 10:14 AM
To: [email protected]
Subject: User IP Address

** 

Does anyone know where Remedy captures the IP address for each user who
is logged in? This would be for 7.x servers.

 

Thanks,

 

Roger A. Nall 
Manager, OSSNMS Remedy 
T-Mobile, USA 
Desk:972-464-3712 NEW

Cell: 973-652-6723 
FAX: 
sf49fanv AIM IM 
RogerNall Yahoo IM 

 

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