Here is my reply to an email subject WEB URL has IP Address in $SERVER$ on 6/26, hope it helps I recently went through an exercise with BMC regarding the 'server=' value when using the 'Web URL' notification. The short answer is that remedy uses it's 'fqdn' when doing these links, and there is no configuration option available to configure it, in your situation I must assume it's using the IP because it can't get the 'name.domain.com'....but in either case...you have no options to configure this. A 'workaround' to this problem was pointed out, and it ended up coming from our own Misi....but the work around is to write a filter on your AR Server Email Messages form with a qual of 'Plain Text Body' LIKE "%&server=<your problem value>&%" and have a setfield action similar to REPLACE($Plain Text Body$, "&server=<your problem value>&", "&server=<what you want it to be>&") I implemented this work around and it works very well....but I tried opening a bug on this, they gave the standard 'working as designed' spiel, so I opened an enhancement request to make it possible to specify the value in this URL...who knows if we will ever get this enhancement....so for the time being, I just have this in my 'bag of tricks'. Let me know if this does it for you.
_____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of SUBSCRIBE arslist Melissa Sent: Wednesday, July 16, 2008 1:24 PM To: [email protected] Subject: Re: Wrong AR server in email link ** Apparently I am not searching correctly because I cannot find anything related to this issue. LJ Longwing <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 07/16/2008 02:10 PM Please respond to [email protected] To [email protected] cc Subject Re: Wrong AR server in email link ** do a search in the archives a few weeks ago on this subject _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of SUBSCRIBE arslist Melissa Sent: Wednesday, July 16, 2008 12:46 PM To: [email protected] Subject: Wrong AR server in email link ** We have two servers (both version 7.0.1 patch 5 on windows VMs) set up in a server group. When email notifications are sent out, the AR Server part of the link has the server group alias and the domain. There are two domains possible for our servers. We added the Domain-Name paramter to the ar.cfg to force it to use the domain we need (which is the one configured in mid-tier). It doesn't appear to be picking up the domain that we entered in the Domain-Name. Does anyone know how we can for the email link (this is ootb box functionality for notifications in Service Desk) to have the domain name we want it to be instead of using the one on the application server? Thanks! Melissa __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
