This just happened to me the other day and Remedy said this is a known issue, but said it is NOT a bug. They said there is a RFE submitted. However, they had me go into the Mid Tier Configuration Web Utility and click on 'AR Server Settings' and put the fully qualified domain name. If you are not sure what it is go onto the server and at the DOS prompt type 'nslookup' and this will give you the fully qualified domain name.
Hope this helps. Ty On 7/16/08, SUBSCRIBE arslist Melissa <[EMAIL PROTECTED]> wrote: > > ** > No, that is the beginning part of the URL which is working correctly. > Further in the URL is the actual AR Server name which doesn't match what I > have in our mid-tier configuration. > > I'm going to try the filter suggestion that LJ suggested. > > > > > *"Pierson, Shawn" <[EMAIL PROTECTED]>* > Sent by: "Action Request System discussion list(ARSList)" < > [email protected]> > > 07/16/2008 03:45 PM Please respond to > [email protected] > > To > [email protected] cc > Subject > Re: Wrong AR server in email link > > > > > ** > Perhaps I'm misunderstanding your problem, but couldn't you just go into > the Admin tool and under Server Information, go to the Advanced tab and > change the Email Notifications Web Path? > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *SUBSCRIBE arslist Melissa* > Sent:* Wednesday, July 16, 2008 1:46 PM* > To:* [EMAIL PROTECTED] > Subject:* Wrong AR server in email link > > ** > We have two servers (both version 7.0.1 patch 5 on windows VMs) set up in a > server group. When email notifications are sent out, the AR Server part of > the link has the server group alias and the domain. There are two domains > possible for our servers. We added the Domain-Name paramter to the ar.cfg > to force it to use the domain we need (which is the one configured in > mid-tier). It doesn't appear to be picking up the domain that we entered in > the Domain-Name. Does anyone know how we can for the email link (this is > ootb box functionality for notifications in Service Desk) to have the domain > name we want it to be instead of using the one on the application server? > > Thanks! > Melissa __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers > Are" html___ > > Private and confidential as detailed > *here*<http://www.sug.com/disclaimers/default.htm#Mail>. > If you cannot access hyperlink, please e-mail sender. > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
