I am trying to install a new Remedy Server 7.0.3 on MS Windows 2003 64 bit
and I am having a licensing problem, I cannot get the HOSTID.  When I select
the Licensing  link to open the form I get the following errors :

 

ARERR 8762 GETSERVERINFO Failed initialization values.

ARERR 623 Authentication failed

 

I noticed a problem with starting the service, it will not run when I select
"Run as a local system account" but it will run when I have it run as a
Domain User Account that belongs to the Domain Admin group.

 

I added the UserID to the local Administrator Group and gave it "Act as part
of the Operating System" and "Log on as a service" in the Local Security
Policy.  I also changed the default installation directory to d:\AR System,
otherwise the initial install is plain vanilla to this point.  

 

 

Mike Tuck

mailto:  [EMAIL PROTECTED]

 

 


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