This is a plug-in problem I believe. I'm not sure completely but give this a try - You need to add this to your ar.conf file: Server-Plugin-Alias: REMEDY.ARDBC.SERVER.ADMINISTRATION REMEDY.ARDBC.SERVER.ADMINISTRATION xxxx:yyyy ...where xxxx: is the fully qualified domain name of your server (making sure it is DNS resolvable), and yyyy is the port for your server if you are not using portmapper. If you are using portmapper drop the :yyyy part. William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED] O 952-432-0227 C 701-306-6157
________________________________ From: Action Request System discussion list(ARSList) on behalf of Mike Tuck Sent: Thu 7/17/2008 7:51 AM To: [email protected] Subject: Licensing Problem ** I am trying to install a new Remedy Server 7.0.3 on MS Windows 2003 64 bit and I am having a licensing problem, I cannot get the HOSTID. When I select the Licensing link to open the form I get the following errors : ARERR 8762 GETSERVERINFO Failed initialization values. ARERR 623 Authentication failed I noticed a problem with starting the service, it will not run when I select "Run as a local system account" but it will run when I have it run as a Domain User Account that belongs to the Domain Admin group. I added the UserID to the local Administrator Group and gave it "Act as part of the Operating System" and "Log on as a service" in the Local Security Policy. I also changed the default installation directory to d:\AR System, otherwise the initial install is plain vanilla to this point. Mike Tuck mailto: [EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
