Are you going to be using BMC Discovery at all for CMDB or have plans to move to any other module like SRM?
It's good to think it through and see if your future plans include other modules. For example, Discovery has it's own product cats OOTB that may not align with any custom structure you come up with. Tauf Chowdhury | Forest Laboratories, Inc. Sr. Analyst Office: 631.858.7765 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chris Ingalls Sent: Wednesday, July 23, 2008 1:24 PM To: [email protected] Subject: Product & Operational Categories for Service Desk v7 ** Hello List, We are moving to v7 Service desk and would like to know what others are doing for the product and operational categories, best practices, etc. Would love to have some small examples or complete examples if you are willing to share. Offline or to the group is great. Mostly, we are struggling with product categorization level 2. Should that be a business service offering as suggest in Malcolm Fry's book, and does that mean something like HR Services, IT Services, Account and Finance Services, etc.? Thanks - Chris. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ********************************************************************** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
