Thanks for all your replies. It does work when user (read license) goes to Requestor Console -> View Survey and fill out that way. We send out a survey email whenever a service request is completed. User always clicks the link in this email, which points to corresponding survey entry. With Single-Sign-On, s/he fills out and submits. "Write License Error" occurs when s/he only has read license. Lei
________________________________ From: Action Request System discussion list(ARSList) on behalf of Janie Sent: Wed 7/23/2008 1:37 PM To: [email protected] Subject: Re: ITSM Survey Write Licence Error ** Also take a look at the fields that are being updated on SRM:Survey and SRM:Survey_ResponseHolder. I don't believe that those fields have 'Submitter' change permissions on them which would in turn prevent a user from updating them even if the Submitter was set to the correct login name. Janie ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Leonard Neely - FOJ Sent: Wednesday, July 23, 2008 9:31 AM To: [email protected] Subject: Re: ITSM Survey Write Licence Error You are correct Peter. The assumption is that the person filling out the survey (from the Requester Console), is also the person who submitted the initial request. Otherwise, I don't think that the survey would even show up in the Requester's console to complete. Leonard ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Wednesday, July 23, 2008 9:18 AM To: [email protected] Subject: Re: ITSM Survey Write Licence Error I believe in addition to what you listed below, the Submitter of each SRM:Survey record must be set to the requester that has the read access that is receiving the survey link. Otherwise the system will not let those Read licensed users update tickets submitted by other ids (only allow them to update records submitted with their ID). Thanks Peter Lammey ESPN MIT Technical Services & Applications Management 860-766-4761 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Leonard Neely - FOJ Sent: Wednesday, July 23, 2008 12:10 PM To: [email protected] Subject: Re: ITSM Survey Write Licence Error ** Hi Lei, We ran into a similar issue with Surveys (write license error) and found that the following conditions had to exist in order to make it work. 1. The server is in Submitter Mode (Locked) 2. A user record exist in CTM:People (read license) 3. A user record exists in the (User) form. Note: A survey record is not created by the requester when they fill out the survey in the Requester console. The survey record is created when the incident is resolved by a support staff person. When the requester fills out the survey, they are "Responding" to and existing survey record, and thus, a modification to the record is made. We also found that the conditions mentioned above also needed to exist in order for the requester to be able to "Reopen" an incident from the requester console. HTH Leonard Neely Column Technologies ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Liu, Lei Sent: Wednesday, July 23, 2008 8:17 AM To: [email protected] Subject: Re: ITSM Survey Write Licence Error Does anyone have suggestions? I tried on my fresh VM this morning, but got the same "Write License Error". Regards, Lei ________________________________ From: Liu, Lei Sent: Tue 7/8/2008 12:37 PM To: [email protected] Subject: ITSM Survey Write Licence Error Hi, We turned on our survey last week, but end users with requester console access only had reported that they had a write licence error whenever they submitted surveys. However their answers indeed went into SRM:Survey form (with users' logon as submitter). The "Submitter Mode" on server is set to "Locked". Did anyone encounter this issue before? Any suggestions? Regards, Lei __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ________________________________ Please consider the environment before printing this e-mail. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
