That's a good idea. If you aren't using Discovery, at least use the DSL as a starting place for your Product Cats. It will allow for standardization and will be easier to reconcile with Discovery if you integrate with it at a later date.
For Operational Categorizations, I would suggest that you read a paper I recently wrote on the subject, and include that in your decision making process. If you don't have an account at BMCDN, I'd suggest creating one - there's lots of useful stuff there. http://developer.bmc.com/jiveProd/entry.jspa?externalID=3231 Rick On Wed, Jul 23, 2008 at 10:27 AM, Chowdhury, Tauf <[EMAIL PROTECTED]> wrote: > ** > > Are you going to be using BMC Discovery at all for CMDB or have plans to > move to any other module like SRM? > > It's good to think it through and see if your future plans include other > modules. For example, Discovery has it's own product cats OOTB that may not > align with any custom structure you come up with. > > > > *T**auf** **C**howdhury** **|** **F**orest** **L**aboratories**, **I**nc.* > ** > > Sr. Analyst > > Office: 631.858.7765 > > > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Chris Ingalls > *Sent:* Wednesday, July 23, 2008 1:24 PM > *To:* [email protected] > *Subject:* Product & Operational Categories for Service Desk v7 > > > > ** > Hello List, > > We are moving to v7 Service desk and would like to know what others are > doing for the product and operational categories, best practices, etc. > Would love to have some small examples or complete examples if you are > willing to share. Offline or to the group is great. > > Mostly, we are struggling with product categorization level 2. Should that > be a business service offering as suggest in Malcolm Fry's book, and does > that mean something like HR Services, IT Services, Account and Finance > Services, etc.? > > Thanks - Chris. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the > Answers Are" html___ > ------------------------------ > This e-mail and its attachments may contain Forest Laboratories, Inc. > proprietary information that is privileged, confidential or subject to > copyright belonging to Forest Laboratories, Inc. This e-mail is intended > solely for the use of the individual or entity to which it is addressed. If > you are not the intended recipient of this e-mail, or the employee or agent > responsible for delivering this e-mail to the intended recipient, you are > hereby notified that any dissemination, distribution, copying or action > taken in relation to the contents of and attachments to this e-mail is > strictly prohibited and may be unlawful. If you have received this e-mail in > error, please notify the sender immediately and permanently delete the > original and any copy of this e-mail and any printout. > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
