Hi, I changed the Submitter mode to locked and It works... Do you know what is the impact of changing this "Submitter mode" from Changeable to Locked ?
Thanks Regards -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Friday, July 25, 2008 12:48 PM To: [email protected] Subject: Re: Write access error when a "Read" only user try to modify his own Report on the web ??? Pascal, Please verify three things... 1) Your using Submitter mode locked on the ARS server(s) in question. 2) The data row in question ( the report) shows field 2 ('Submitter') as the correct $ USER$ value. 3) The fields that are being changed have 'Submitter' group change access to them. I seem to remember some bug with the Reporting forms/workflow that was resolved somewhere in the 7.x line that affected how 'Submitter's value was set and maybe even the permissions on some of the fields. If any of the three above do not "look right" then I would contact BMC Tech support and see if they think your at a version/patch level that does not have this fixed yet. HTH -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On Fri, Jul 25, 2008 at 5:09 AM, Tournier, Pascal <[EMAIL PROTECTED]> wrote: > ** > > Hi, > > > > We have recently migrated to Remedy ARS version 7.0.1 and wanted to go to > the Web access interface via Mid-tier. My question concern the Report > functionality, when I create and save a new report by using the "Report > Creator" form with one user who have only a "Read" license everything works > fine but once this report is saved, if I would like to modify something > (like adding a new field in the Report) with the same user, I get the error > message saying that I do not have write access to the different fields... So > this is really problematic because I can create a report with a user having > a "Read" license but this user is unable to change this report afterwards > !!! Is there a way to fix that so that user having a "Read" license can also > modify their own saved report... > > > > Thanks > > Regards > > Pascal ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
