++++++++++++++++++++++++++++++++++++++++++++++++++++++ Please Read The Disclaimer At The Bottom Of This Email ++++++++++++++++++++++++++++++++++++++++++++++++++++++
If you want to avoid modifying ITSM workflow, you have two options. Make your filter run before the ITSM filter or make execution order of your filter above 930. Other alternative is to create a filter which runs before the ITSM filter and has GOTO action to after the ITSM filter and hence skipping its functionality. Hope this helps. Jiri Pospisil -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of T. Dee Sent: 25 July 2008 13:39 To: [email protected] Subject: Re: Question: Trigger a Modify ? I think I figured it out - there is a "OOB" Filter running from the ITSM 7 application called "HPD:INC:AR_003_ESCALATOR" - which runs if $USER$ = "AR_ESCALATOR" with a GOTO execution order of 930. I was looking at my escalation to see if I could set the "Last Modified By" to something else, but I can't. Any ideas? Thanks again - your help is greatly appreciated. On 7/25/08, T. Dee <[EMAIL PROTECTED]> wrote: > I turned on Filter logging on the server and it shows "Failed Qualification". > > However, if I manually hit the save button it shows the Filter running. > > I looked at Last Modified By and it is AR_ESCALATOR. > > There has to be a way to trigger a "Modify". > > With my escalation I have tried a "SET FIELDS" - didn't work. Then I > tried a "PUSH FIELDS" - didn't work. > > But I know my Filter is good because if I manually hit the save button > it fires. I have tried 'TR.FieldName' != $NULL$ and 'FieldName' != > $NULL$ - both do not work - I have turned on Filter Logging both > times. > > > > On 7/25/08, Jiri Pospisil <[EMAIL PROTECTED]> wrote: > > ++++++++++++++++++++++++++++++++++++++++++++++++++++++ > > Please Read The Disclaimer At The Bottom Of This Email > > ++++++++++++++++++++++++++++++++++++++++++++++++++++++ > > > > This may sound as a stupid question, but how do you know your filter is not > > firing when the escalation runs? > > Also, did you check the last modified by/date on the record? Does it show > > AR_ESCALATOR and a recent time? > > > > Regards > > Jiri Pospisil > > > > Remedy Administrator > > IT Services > > LCH.Clearnet > > > > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) > > [mailto:[EMAIL PROTECTED] Behalf Of T. Dee > > Sent: 25 July 2008 13:14 > > To: [email protected] > > Subject: Re: Question: Trigger a Modify ? > > > > > > Thanks Leonard - yes the Filter Fires if I manually set Field "A" and > > save the record. > > > > > > On 7/24/08, Leonard Neely - FOJ <[EMAIL PROTECTED]> wrote: > > > Does your filter fire when you manually set the value in field "A"? > > > Also, do you mind telling us what platform/version, Etc you are on? > > > > > > Thanks, > > > > > > Leonard > > > > > > -----Original Message----- > > > From: Action Request System discussion list(ARSList) > > > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee > > > Sent: Thursday, July 24, 2008 3:56 PM > > > To: [email protected] > > > Subject: Re: Question: Trigger a Modify ? > > > > > > I don't want to exclude AR_ESCALATOR - I want the Filter I have set to > > > run on MODIFY be triggered when the escalation does a set field to > > > field "A". > > > > > > The TR.fieldname != $NULL$ does not seem to work either. > > > > > > Thanks for your help! > > > > > > > > > On Thu, Jul 24, 2008 at 6:45 PM, Rick Cook <[EMAIL PROTECTED]> wrote: > > > > ** > > > > You could list an exclusion for the "AR_ESCALATOR" user from the Run If > > > > on > > > > your Filter. > > > > > > > > Rick > > > > > > > > On Thu, Jul 24, 2008 at 3:38 PM, T. Dee <[EMAIL PROTECTED]> wrote: > > > >> > > > >> I have an escalation running that is setting field "A" with a value - > > > >> this works. I also have a filter that fires on MODIFY if field "A" is > > > >> NOT NULL. The problem is the filter is not firing when my escalation > > > >> runs. Is there a way to "force" a modify after the escalation runs so > > > >> my filter will run? > > > >> > > > >> THANKS!!!!!!!!!!! > > > >> > > > >> > > > >> > > > ____________________________________________________________________________ > > > ___ > > > >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > > >> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > > > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > html___ > > > > > > ____________________________________________________________________________ > > > ___ > > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > > > _______________________________________________________________________________ > > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > ************************************************************************************************* > > > > This email is intended for the named recipient(s) only. 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