Modify will work as it is a modification to the ticket. Merge is an action that occurs in an import or DSO type operation.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pam Hollis Sent: Friday, July 25, 2008 8:32 AM To: [email protected] Subject: Re: Question: Trigger a Modify ? I found that you have to turn Merge on instead of Modify. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Thursday, July 24, 2008 5:38 PM To: [email protected] Subject: Question: Trigger a Modify ? I have an escalation running that is setting field "A" with a value - this works. I also have a filter that fires on MODIFY if field "A" is NOT NULL. The problem is the filter is not firing when my escalation runs. Is there a way to "force" a modify after the escalation runs so my filter will run? THANKS!!!!!!!!!!! ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
