Classification: UNCLASSIFIED Caveats: NONE So are you saying it does work in the User Tool? Otherwise, I would point to the Preference server option being disabled/locked in in the User Preference settings.
Christopher Michaud -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Friday, July 25, 2008 12:09 PM To: [email protected] Subject: Re: Advanced Search? ** Yes. Although it would have been excellent Friday humor otherwise :) ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish Sent: Friday, July 25, 2008 12:07 PM To: [email protected] Subject: Re: Advanced Search? ** William, I hate to ask the very obvious question, but are you 100% certain that you are attempting to invoke the advanced search bar on a search screen and not on a new screen? Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Friday, July 25, 2008 12:37 PM To: [email protected] Subject: Re: Advanced Search? Back that truck up a second - I can't get advanced search to work on ANY form now on the mid-tier. Is there an AR Server setting that prevents it? There's nothing in the mid-tier... ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Friday, July 25, 2008 11:34 AM To: [email protected] Subject: Re: Advanced Search? ** Its starting to sound like one for support. I just tried it here and I did not even need to flush the cache (on the mid-tier or my pc). Very strange Sorry, hbr On 7/25/08, William Rentfrow <[EMAIL PROTECTED]> wrote: ** Been there...tried that.....plus we cleared the cache on all 11 MT servers.... It just doesn't work. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Friday, July 25, 2008 11:02 AM To: [email protected] Subject: Re: Advanced Search? ** Ok, then try flushing the cache on the browser (client) side. Just a guess, hbr On 7/25/08, William Rentfrow <[EMAIL PROTECTED]> wrote: ** So....we turned on the "Advanced Search" option on all views of the HPD:Help Desk form in IM 7.03. And we've flushed the cache, etc, on the mid-tier - but for some reason the "Advanced Search" is always grayed out/disabled. What gives? I feel like I'm missing something stupid but it's been one of those weeks.... William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> ARSlist: "Where the Answers Are" html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> ARSlist: "Where the Answers Are" html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ Classification: UNCLASSIFIED Caveats: NONE _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
